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İstanbul Avrupa Yakası - Kağıthane, İstanbul Anadolu Yakası
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German Speaking Team Leader - İstanbul
İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
- 1.11.2021
- 0 - 20
İş Tanımı
JOB DESCRIPTION
In your role as Team Manager, you’ll have a greater impact on the success of the future.
Education, experience includes:
In your role as Team Manager, you’ll have a greater impact on the success of the future.
- Your responsibilities will include, but are not limited to managing team of customer support advisors.
- You would be expected to deliver coaching and ongoing support to the advisors whom you would manage.
- You also have a sharp eye for our business/client, and ensure that our quality does not take fault in these processes and continue to remain at its high quality.
- You will be responsible to ensure a high information level to your temporary employees/team, which you’ll deliver through meetings and one2one conversations.
- You will identify results and implement business plans according to these finds, to secure the delivery of stable and professional quality work.
- You will answer directly to Operation Manager, to whom you’ll go over daily operations with, and to whom you’ll report activities and possible challenges in the team.
Education, experience includes:
- Bachelor Degree in equivalent branch;
- 2+ years of call center, contact center business experience;
- Written and verbal fluency in GERMAN, ENGLISH and TURKISH;
- Great communication and organizational skills;
- User-level knowledge of computer technology, personal computer or other devices such as pads, smartphones etc;
- Excellent customer service skills.
Aranan Nitelikler
Owner of the 2018 European Market Leadership Award, Webhelp is a 115,000 people-strong global leader in business process outsourcing (BPO). Operating in more than 75 countries and 170 locations, we continue to specialize in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
Webhelp Turkey currently operates in İstanbul, Ankara, İzmir, Bingöl, Bursa, Yozgat and Van with more than 11,000 employees, driven to make a real difference in customer care services.
Webhelp Turkey is looking for new talent to join our Team. You will be a manager of the customer support team with plenty of potential to kick off your career. Why not come join us!
To reach success in the role as a Team Manager, you’re expected to:
Does this sound like you? Go ahead and submit your application today!
Webhelp sees diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.
Webhelp Turkey currently operates in İstanbul, Ankara, İzmir, Bingöl, Bursa, Yozgat and Van with more than 11,000 employees, driven to make a real difference in customer care services.
Webhelp Turkey is looking for new talent to join our Team. You will be a manager of the customer support team with plenty of potential to kick off your career. Why not come join us!
To reach success in the role as a Team Manager, you’re expected to:
- Have a positive energy;
- Willingness to gain success with your colleagues and team, to reach the best possible results;
- You show empathy, are trustworthy and are able to make decisions on your own;
- You show a great overview, and can cover possible problems with your own judgement;
- You are great with numbers;
- You show great communication skills, both on paper and orally (German, Turkish and English);
- You are structured in your work;
- You show great adaption to the environment, and are able to adapt to changes;
- You are flexible.
Does this sound like you? Go ahead and submit your application today!
Webhelp sees diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.
Özet Bilgiler
- Çağrı Merkezi Takım Lideri
- Çağrı Merkezi Hizmetleri
- Çağrı Merkezi
- Tam zamanlı
- Şef-Amir
- İstanbul Avrupa Yakası , İstanbul Anadolu Yakası
- 2-25 yıl
- 1.11.2021
- 1.11.2021
- 30.05.2022
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BENZER TÜM İLANLAR
Webhelp
''İnsani deneyimler yaratıyor ve iş çözümlerine şekil veriyoruz!''
Biz büyürken, müşterilerimiz de büyüyor çünkü, işimizi her gün keyifle yapan, yaratıcı ve yetenekli bir ekibiz. Daha doğru, daha akıllı ve size en uygun çözümü bulana dek arayışımızı sürdürüyoruz.
Daha Fazla Firmanın diğer ilanları - Dünyanın en heyecan verici markalarına kalıcı değerler yaratmak için zengin bir müşteri deneyimi ve güçlü çözümler sunuyoruz. Aklımızı ve kalbimizi kullanarak, işinize insani bir dokunuş katıyoruz.
- Müşterilerimizin,eşsiz bir müşteri deneyimi sunmalarına yardımcı oluyor ve bunun için kurduğumuz tüm süreçleri onlarla birlikte tasarlıyoruz.
- İnsanların ve kurumların yaşamlarında fark yaratmayı amaçlıyoruz. Webhelp olarak, işine tutkuyla bağlı ve eğlenmeyi seven insanları bir araya getiriyoruz. İhtiyaç duyduklar her türlü olanağı sağlayarak, müşterilerinizi kendi müşterileri gibi sahiplenmelerini sağlıyoruz.
- Her Webhelp’li, yaptığı işe ruhunu ve deneyimini katıyor. DNA’mıza işlemiş bu yaklaşım, bizi diğerlerinden farklı kılıyor.
- Yapay zekâ, ses analitiği ve tüm diğer üstün teknolojileri kullanarak gelecekteki ihtiyaçlarınızı da karşılayacak bir müşteri deneyimi yaratıyor ve katma değerli çalışma yöntemleri sunuyoruz.
Biz büyürken, müşterilerimiz de büyüyor çünkü, işimizi her gün keyifle yapan, yaratıcı ve yetenekli bir ekibiz. Daha doğru, daha akıllı ve size en uygun çözümü bulana dek arayışımızı sürdürüyoruz.
