Bu ilan yayından kaldırılmıştır.
Guest Relations Supervisor
- 23.11.2019
- 50 - 100
İş Tanımı
We are searching for a " Guest Relations Supervisor " to work at our 5 star hotel which services the Accor Hotel chain.
- Experience in Guet Services, with a strong knowledge of Hotel and surrounding areas,
- Exceptional interpersonal skills to enhance the servicestandards throughout the operation,
- Excellent communication, guest service and time management skills,
- Able to organize, plan ahead and manage workload,
- A team player, ability to work effectively in an innovative, fast-paced and multi -tasked environment,
- Knowledge of the hotel industry,
- Excellent computer skills, specifically Microsoft Office and use of the Opera,
- College or University degree preferred in Hospitality / Customer Service or a minimum of 2 years experience,
- Excellent written and verbal communication skills in English and Arabic.
Aranan Nitelikler
- Always greet guests in a friendly and professional manner according to Hotel standars,
- Engage each guest as a unique individual and listen attentively to their requets,
- Perform accurate check-ins and check -outs of guests daily,
- Answer the telephone in a timely and professional manner,
- Make reservations over the phone and in person,
- Run daily reports to check reservations for accuracy and identify any special requests ,
- Anticipate and address guest's service needs,
- Listen to guest's complaints or concerns and resolve their issue in a timely manner,
- Promote a safe working environment,
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary,
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleanning chemicals and working to minimize tripping hazards,
- Comply with the Hotel Policies, Procedures and Code of Ethics,
- Performs any additional tasks which are assigned by management,
- Keep work area neat and tidy,
- Uniform and personal appearance are kept clean and professional.
Özet Bilgiler
- Guest Relations Supervisor
- Turizm - Otelcilik
- Turizm - Otelcilik
- Tam zamanlı
- Orta Düzey Yönetici
- İstanbul Avrupa Yakası Şişli Bomonti, Cumhuriyet Mahallesi, Şişli/İstanbul
- 4-9 yıl
- 23.11.2019
- 29.11.2019
- 20.01.2020
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