Human Resources Specialist

About Us:

FCS is a global company that provides customer service under agreements with world-renowned service providers. It is a structure that consists of professionals covering services including contact and call center solutions, management of inbound&outbound calls, virtual secretary, IVR, cloud service, technology support services, Omnichannel CRM, data management, video call, screen recording, digital marketing, social media management etc.

Responsibilities:

·      Engage closely with hiring managers to discern staffing requirements and adeptly execute the recruitment process for call center positions.
·      Craft and disseminate compelling job descriptions across diverse platforms to magnetize and captivate potential candidates.
·      Conduct meticulous candidate screenings, interviews, and reference checks, ensuring the meticulous selection of candidates aligning with our standards.
·      Spearhead onboarding processes, including the orchestration of new hire orientations and bespoke training programs designed to harmonize with call center operations.
·      Administer and supervise employee relations, proactively addressing concerns and cultivating an environment of positivity and collaboration.
·      Keep abreast of evolving industry trends and best practices in call center staffing and HR management.
·      Implement and uphold HR policies with precision, ensuring unwavering compliance with pertinent labor laws and regulations.
·      Oversee timekeeping, attendance tracking, and performance evaluations,
·      Collaborate with management to discern and address employee development needs, fostering avenues for career advancement.
·      Handle employee inquiries and concerns with promptness and professionalism.

·      Bachelor's degree in Human Resources, Business Administration, or a related field.
·      Exceptional communication and interpersonal skills.
·      Proficiency in Netsis and MS Office applications.
·      Agility to thrive in a dynamic, fast-paced environment, adapting adeptly to changing priorities.
·      Comprehensive knowledge of pertinent labor laws and regulations.
·      Outstanding organizational and problem-solving acumen.
·      Actively using candidate search portals and Preparing job postings,
·      Managing the recruitment process for positions within the company,
·      Publishing job announcements on career portals and monitoring processes,
·      Conducting CV screenings for candidates and reporting to the department manager,
·      Conducting interviews with candidates and performing reference checks,
·      Making job offers to qualified candidates and managing document follow-ups,
·      Managing timekeeping controls and transfers,
·      Executing and monitoring all legal notifications related to employee processes,
·      Keeping track of developments in incentives, regulations, and practices,