Learning and Development Manager

Maximize learning and development by providing a creative, fun and exciting environment in the delivery of training sessions
To identify, establish and monitor operational, supervisory and managerial Learning and Development needs and requirements, and provide feedback on a monthly basis to the Director of Human Resources To produce a monthly Learning & Development report
To support the activities of departmental managers and trainers, and to ensure that all Learning & Development activities are geared towards the achievement of the hotel strategic objectives
To organize and record regular planned Fire, Health & Safety, COSHH, First Aid and Food Hygiene training to ensure that all legislation and  Safe & Sound Guidelines is adhered to; as well as recorded and reviewed in conjunction with the Director of Facilities & Operational Safety where applicable
To manage and deliver the 3 month MOve In Orientation Programme including the 3 day Induction for all new starters in accordance with hotel and company standards and procedures
To be responsible for the recording of all Learning and Development activities on the relevant databases
To hold a monthly “Departmental Trainers” meeting together with the Hotel Manager in order to elevate the profile of Learning & Development and promote a greater consistency in the levels of Learning & Development delivered across departments, with a specific focus on departmental LQE’s, Pillars, Mission Statement and Departmental OrientationTo publish any Learning & Development, Awards and Graduations in a fun and engaging manner in the Back of House areas
To organise Graduations of the Food & Beverage  and Rooms Management Programme and any other development initiatives i.e. MOve Forward, MOve Up
To produce and communicate a Learning & Development Calendar encompassing operative, supervisory and managerial Learning & Development activities
To administrate the Performance Management System PROFILE for the hotel including providing a 2-day training for new colleagues
To manage and monitor the Education Assistance benefit (E-Cornell etc)
To conduct an annual Learning Needs Analysis and L&D Plan of all departments as part of the Learning and Development strategy for the preceding year

Excellent training and coaching skills
Two years L&D Manager experience in a luxury hotel operation
Bachelor's degree strong written and verbal communication skills in the English language
Excellent overall communication skills
Proficient in Microsoft Excel, Word and power PointAble to multi-task
Enthusiastic about training, managing and motivating a team
Multi-lingual