Mobility Specialist - Fully Remote

Join Remote at a pivotal time and contribute significantly as a Mobility Specialist within our Onboarding and Mobility team. This role offers the unique opportunity to impact the global employment landscape directly.

• Provide legal and strategic guidance to clients on effectively delivering immigration compliance services, engaging directly with customers to understand their unique needs and challenges.
• Oversee and ensure compliance of Remote’s products and services with immigration laws.
• Build strong relationships with clients and internal stakeholders through excellent communication and customer service skills.
• Develop and manage in-house immigration services to enhance revenue, efficiency, and client satisfaction, always prioritizing the customer experience.
• Prepare and process visa/work permit applications meticulously, ensuring a seamless customer journey.
• Keep up-to-date with changes in immigration law and ensure compliance with these changes, maintaining internal documentation accurately.
• Adeptly manage escalations, knowing when to involve senior management, devising solutions, and guiding stakeholders towards a timely resolution, all while maintaining a customer-centric perspective.
• Provide tailored advice for specific travel requirements, navigate the immigration process, and act as the primary point of contact for business travel and sponsorship cases, offering exceptional customer service.
• Efficiently use case management and billing systems to monitor case statuses, always focusing on customer satisfaction.
• Utilize your immigration expertise to offer solution-oriented advice for complex client scenarios, ensuring a positive customer experience.
• Exhibit strong teamwork skills, the ability to work independently, and the ability to take ownership of day-to-day responsibilities.
• Continuously seek to improve processes through automation and enhanced documentation.

Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now! This position is prioritising people with disabilities in Turkey and is aimed to promote Diversity, Inclusion, Equity and Belonging at Remote.

• 3+ years of experience in immigration compliance, global mobility, or similar roles, particularly with a focus on immigration
• A comprehensive understanding of immigration procedures and the typical processes involved in ensuring immigration compliance
• Ability to thrive in a fast-paced and dynamic work environment
• Experience in the technology sector or a company undergoing rapid growth and scaling is highly desirable
• Demonstrated customer-facing experience, with a strong emphasis on communication skills and the ability to engage effectively with diverse client bases
• Experience working remotely is an advantage
• Writes and speaks fluent English; mandatory
• Fluency in Turkish is required
• Fluency in German a plus