Night Manager

Responsible for supervising all staff working the nightshift, guest services especially at front desk functions, financial aspects e.g. nightly audits, various financial reports, and property management e.g. dispatching maintenance staff to fix various.
A hotel night manager job is multi-faceted, to work in conjunction with the Hotel management team in all aspects of managing the night time operation of the Hotel in order to ensure the smooth running of the Hotel operation at night in Front Office, Rooms, Reception and F & B and to ensure superior service and product quality is maintained.

- Hotel Night Duty Management
- Managing and maintaining a secure Hotel environment
- Have a good knowledge of all security and emergency procedures and manage the instigation of these if required to do so
- Ensuring the Hotel’s quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance & cleanliness
- Providing first class customer service
- Duty staff management , discipline and motivation.
- Deal with any management issues or emergencies that arise, record them as required and ensure there is follow up
- Ensure that all guest complaints are dealt with promptly and followed up on
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce any nightly reports as required
- Inform Departments of special requests, early/late departures, room changes etc
- Maintain a good status awareness of all hotel areas
- Previous Hotel experience , either in the role of Night Manager or Duty manager or in an associated hotel role such as Front office , Rooms , Reception or Reservations.
- Able to demonstrate excellent interpersonal and especially customer service skills
- Analytical and creative
- Good planning and organizational skills, effectively and efficiently handle multiple, simultaneous, and complex
- Tact and diplomacy in dealing with staff-related to work environment needs. Ability to relate to staff at all levels, encourage and motivate people.
- Ability to maintain effective working relationships with all levels of staff and public
- Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation
- Hotel computer skills
- The ability to write reports and keep records