Night Manager

İstanbul Avrupa Yakası
  • 20.09.2021
  • 50 - 100 başvuru
  • 1394 görüntülenme

Job Description

Ajwa Sultanahmet:
More than a mere five-star hotel, Ajwa Sultanahmet offers serenity and gracious hospitality in settings akin to a private mansion. Adorned with exquisite furnishings, carpets, artwork, marble and tiles throughout its 61 rooms, suites and public areas, the hotel embraces all aspects of luxury hospitality.

Job Description
  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date and complete end of day for Micros.
  • Follow up on unresolved traces and requests of guests.
  • Prepare desks for the morning shift and do necessary refillment.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Sell a room/ accommodation to guests without reservations based on availability.
  • Try to upsell room and cross-sell internal outlets.
  • Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages.
  • Complete the Room Rate Variance Report.
  • Process all guest check-ins and assign room.
  • Activate or reissue room keys using electronic key machine.
  • Count bank at end of shift and secure bank.
  • Balance and drop receipts according to Accounting specifications.
  • Report accidents, injuries, and unsafe work conditions to Director of Rooms.
  • Follow all company policies and procedures.

Required Skills

  • Good knowledge of English both written and spoken
  • Knowledge of Opera is required
  • At least 5 years experience in the guest services, front desk or related professional area 2 years of managerial experience is advantageous
  • University degree in Hotel or Tourism Management, Hospitality or Business Administration
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Result driven, proactive and reliable
  • Free of military service obligations (for male candidates)

Summary Info

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