Duty Manager

Located in the center of the Old City, the most important tourism center on the European Side of Istanbul, Uranus Istanbul Topkapı Hotel welcomes its guests in one of the most beautiful and magnificent places of the Historical Peninsula.Located very short distance from historical and touristic places to visit in Istanbul such as Sultanahmet Square, Hagia Sophia Museum, Sultanahmet Mosque, Grand Bazaar, Uranus Istanbul Topkapi Hotel offers a good accommodation opportunity for both business and tourism-oriented guests.

Job Description

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards.

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management, or other related study
• At least 5 years experience at Front Office / Guest Relations disipline
• Supervisory experience at Front Office / Guest relations discipline reuqested
• Excellent interpersonal and communication skills
• Ability to focus attention on details and to handle multiple tasks
• Result driven, proactive and reliable personality
• Excellent command of both written and spoken English
• No military obligation for male candidates / at least 2 years postponement