PBX Operator

To provide courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guest expectations.
To handle all emergency calls and ensure clear and accurate inter – departmental communication in order to provide a safe environment for our guests and employees.
To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
To handle all guest requests and to carry out all duties required to provide excellent service for our guests.
To ensure appropriate communication with other departments to provide required services by guests.
To prepare in room guest letters and communication documents.
To handle emergency calls and inform Security Department in a timely manner.

Effective listening and paraphrasing skills as part of an overall high standard of verbal communication skills
High level of spoken English as well as local language