Receptionist

As Receptionist (GSR), you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner 
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required 
• Ensure that both the Front Office Manager and Front Office Service Managers are kept fully aware of any relevant feedback from guests and, or, other departments 
• Demonstrate a high level of customer service at all times 
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties 
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities 
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy 
• Comply with hotel security, fire regulations and all health and safety legislation 
• Act in accordance with policies and procedures when working with front of house equipment and property management systems 
• Follow company brand standards

We are currently seeking to recruit a Guest Service Representative (Receptionist) to join our team. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in customer-focused industry 
• Thrives on taking responsibility and working in an empowered environment 
• Positive attitude and good communications skills 
• Focus on guest needs, problem resolution  
• Commitment to delivering a high level of customer service 
• Ability to work on your own and as part of team 
• To be a proactive and have flexibility 
• Ability to work under pressure 
• Excellent command of written and spoken English is required 
• Excellent command of MS Office applications and Opera PMS