• Personel yemek saatlerinde yemekleri hazır olmasını sağlamak, 
• Personel yemekhanesinde kullanılan ekipmanların temiz ve dikkatli kullanılmasını sağlamak, 
• İş sağlığı ve güvenliği kurallarına özen göstermek,

• Turizm Otelcilik M.Y.O.,Turizm Otelcilik Meslek Lisesi mezunu,
• Tercihen ustalık belgesi veya Mesleki yeterlilik belgesine sahip,
• 4*-5* otellerde  en az 2 yıl tecrübeli, Takım çalışmasına yatkın,
• Güler yüzlü hizmet sunmayı ilke edinmiş,
• İnsan ilişkileri ve iletişim gücü yüksek,
• Dış görünüşüne ve kişisel hijyenine özen gösteren,

A Cluster Marketing & Communications Manager will develop and implement the marketing plan and activities for multiple hotels to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs.

What will I be doing? 

As Cluster Marketing & Communications Manager, you will develop and implement the marketing and PR plan and activities for multiple hotels to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, a Marketing Manager will perform the following tasks to the highest standards: 

Business Function

• Develop, proactively manage and implement the annual cluster PR plan to include media relations, social media, internal communications, eCommerce, brand recognition and loyalty marketing within budget guidelines
• Act as key media liaison in local market, pitching relevant and interesting stories that support the hotel and brand reputation – including MICE, F&B, spa, architecture and design etc
• Manage all internal communications initiatives and strategies to include developing stories, filming, responding to requests quickly, sharing information with key stakeholders and ensuring all written work is accurate, professional and brand compliant
• Identify PR opportunities using competitive environment analysis, topical news and consumer trends
• Seek to develop positive links with bloggers
• Support individual brand initiatives and ensure global and regional campaigns are supported effectively through all available channels
• Update and create bank of media information to include hotel fact sheets, press releases, biographies of key personnel, question and answer documents etc.
• Develop and manage relations with key media contacts – maintain and update media database
• Develop and write news releases that are scheduled throughout the year
• Organise one-on-one interviews for GM and key HODs, and support with pre-prepared Q&A documents
• Evaluate media familiarisation trip requests and, where appropriate, organise and develop a newsworthy programme of activity designed to be informative and entertaining
• Co-ordinate local media events where relevant
• Respond to customer postings as appropriate tackling any customer complaints/issues and seeking to ‘engage’ with customers at all opportunities using relevant tools/techniques
• Seek to grow social media followers and to enhance interaction with customers on these sites
• With guidance from corporate communications, develop strong media links within the local markets to promote a positive image of the hotels
• Drive growth of customer database opt-ins via social media
• Responsible for measuring key performance indicators relating to all PR activities, promotions and campaigns, and producing performance reports for all key stakeholders including daily media monitoring and coverage reports
• Manage the roll out of PR initiatives to support the hotels in meeting their revenue targets, also by leveraging key function activity with regional marketing, regional communications, eCommerce, marketing operations, strategic partnerships and Hilton Honors and third party distribution
• Recognise and execute PR opportunities for the loyalty program Hilton Honors as well as other incentive programmes on hotel level

Managing Execution
Developing Talent
Building Relationships

• Assist in any issues/crisis management as appropriate, acting as key hotel support for media relations
• Communicate clearly with hotel senior executives, corporate communications and with customers via all hotel communication channels and social media sites
• Achieve agreed performance goals and PR objectives of role set out by the Line Manager
• Oversee all PR projects in line with resources and budget objectives
• Manage internal communications at cluster level and take responsibility for updating regional office of any local stories, awards and sponsorship events to promote local, regional and global cascade
• Be the public relations representative in commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders
• Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success and social media activity
• Conduct regular hotel PR audits to meet regional and global audit requirements
• Ensure full brand compliance across all PR initiatives at cluster level
• Regularly check hotel web site content (both brand.com and other) to ensure information is accurate, up to date and well presented
• Participate in all internal and external PR meetings and attend relevant industry events, training workshops and trade-shows
• Respond quickly and efficiently to all internal and external requests
• Understand and champion Hilton core values
• Undertake any reasonable task or function requested by the Line Manager to a high standard and a professional manner
• Encourage and motivate individuals to achieve key company and personal objectives and targets
• Provide constructive suggestions and feedback to the team on product, processes and delivery improvements
• Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development
• Highlight and encourage team members to participate in job specific training opportunities and attend internal and external networking industry events
• Work as part of the commercial hotel teams, engaging positively and constructively with colleagues and sharing accountability for maintaining the integrity and positioning of the hotels and brand
• Ensure regular liaison with hotel operations team seeking out newsworthy stories and offering communications advice as and when required
• Establish excellent open communication with all operational teams, i.e. GM, DBD, F&B and other department heads throughout the region
• Develop and maintain good working relationships with various levels of Hilton’s personnel including corporate and regional marketing and communications teams, corporate brand, eCommerce, loyalty and partnerships teams
• Establish and develop effective working relationships with local and municipal government officials and media representatives
• Excel at being an effective team player to all corporate, regional and hotel level personnel by demonstrating a ‘can do’ and customer focused attitude, providing peer support, cross-functional and across regions

What are we looking for? 

A Cluster Marketing & Communications Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Previous Marketing experience in a similar environment
• Experience of developing, creating and managing promotional campaigns and PR activities with associated costs and working to budget restraints
• Complete understanding of key functions relating to cluster PR strategies and initiatives whilst managing multiple work streams
• College Degree in Marketing, Communications, Public Relations or Hotel Management
• Experience of managing and motivating a team along with evidence of driving successful team results
• Proven knowledge of creating, leading and managing fundamental and complex projects to tight deadlines
• Experience in developing and implementing effective and realistic PR plans and strategies, including budget evaluation, extensive communication written work, management and reporting
• Demonstrates ability to interact effectively with various levels of management
• Outstanding communication skills in all areas of writing, listening and speaking English. High proficiency of native language dependant on location of role
• Communicates key information effectively to all levels of management using a variety of communication tools
• Proficiency in Microsoft Office applications, budget management, project and time management
• Able to think analytically, critically and strategically when faced with unique opportunities and/or challenges, prioritising and identifying productive solutions
• Demonstrates a sound understanding of commercial awareness and has the ability to influence others in key situations whilst maintaining positive relationships
• Exhibits previous experience of written work in a communications role
• Demonstrates excellent interpersonal skills to include strong leadership and cultural sensitivity
• Executes calculated risks with pre-determined successful outcome
• Able to relate to the PR and communications world and adapt to changing priorities quickly and with ease
• An accomplished leader offering excellent judgement, time management and decision making skills
• Outstanding listening and writing skills, has the skills to enthuse and excite others and the talent to convey information with key internal and external stakeholders effectively
• Strong persuasive and influencing skills coupled with compassion and understanding in reaching best possible conclusion for the benefit of the company
• Professional approach, clean and well groomed at all timesFriendly demeanour, positive, enthusiastic and delivers strong customer focused work ethic
• Excellent problem solving and decision making skills who can work autonomously whilst keeping all parties informed
• Honesty, integrity and a passion for hard work
• Creatively minded and has a desire to work in marketing and PR for the hospitality industry
• Demonstrated self-starter with excellent attention to detail
• High energy and the ability to motivate and manage a team - leading by exampleResourcefulness, customer focused and results oriented
• Enjoys working collaboratively, key team player with a “can do” attitude and thrives on a challenge
• Good understanding of Hilton, its core values and management structure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience of working in a PR role in the hotel industry
• Qualifications in project and time management
• Able to speak further key business languages
• Knowledge of computer design/graphic software
• Master’s degree in Business, Communications or Marketing
• Qualifications or courses relating to creative, descriptive or effective writing
• Experience of working with key marketing partnerships, media and design agencies 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

A Cluster Marketing & Communications Executive will play an important role in assisting the cluster in achieving key objectives in line with the annual marketing plan, current initiatives and relevant marketing activities relating directly to the cluster. The cluster marketing team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves independently managing smaller individual projects and overseeing some of the day-to-day administrative duties for the hotel.  

What will I be doing?     

As Cluster Marketing & Communications Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:  

Business Function

• Execute and coordinate all agreed hotel marketing strategies and monitor on-going marketing campaign performance and reporting as directed by the cluster Line Manager
• Support the cluster Line Manager by developing and implementing promotional activity, cluster merchandising and collaterals for all hotel departments
• Execution of all marketing activities for special events, merchandising campaigns, exhibitions and property inspections
• Assist with and at times lead on-site photos shoots and hotel filming whilst ensuring all relevant administration duties are completed and approved
• Monitor and support all social media activity for the cluster and support departmental initiatives
• Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone of voice and that content is compliant with corporate guidelines
• Support and identify opportunities with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
• Execute and implement appropriate use of marketing content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy
• Respond to customer postings as appropriate tackling any complaints and issues

Managing Execution

• Develop, maintain and grow hotel databases to promote all hotel disciplines including targeted HHonors campaigns
• Execute the hotels’ quarterly audit report on specific initiatives and promotions
• Monitor and review all third party website content, ensure it is accurate, current and reflects each hotel
• Execute and report competitive analysis on the hotels’ food and beverage and eCommerce marketing activities
• Ensure all hotels have appropriate marketing content to include up to date media lists, marketing collateral, photo library, newsletters,brochures, desktop publishing and all matters relating to marketing
• Support and assist management of all marketing projects including resources with budget implications
• Produce tracking documents and hotel fact sheets including preparing PowerPoint presentations with excellent attention to detail as directed by head of department
• Achieve agreed performance goals and marketing objectives of role set out by the cluster Line Manager
• Support the Line Manager in executing effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs

Developing Talent

Building Relationships

• The executive role focuses more on self-development as opposed to developing team members
• Establish and maintain effective rapport and open communication with all hotel disciplines
• Develop strong working relationships with various levels of Hilton’s personnel including cluster and regional teams and comply to Hilton’s core values
• Develop and manage working relationships with key members of the creative and media agencies
• Work effectively within the cluster marketing team as well as supporting relationships with cluster and regional levels on relative projects and promotional campaigns
• Excel at being an effective team player in all aspects of the role

What are we looking for?    
A Cluster Marketing & Communications Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  

• Educated to college level or equivalent in work experience
• Experience in a similar marketing role
• Proven experience of supporting, planning and managing project work to tight deadlines
• Experience of the main functions of marketing and leading smaller projects
• Demonstrated ability to interact effectively with various levels of management
• Proven experience of working to and understanding key marketing and eCommerce plans and strategies
• Excellent written and verbal communication skills in English.
• High-level proficiency of native language dependant on location of roleProficiency in Microsoft Office applications, budget management and project and time management
• Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills
• Ability to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
• Professional approach, clean and well groomed at all times
• Friendly demeanour, positive and enthusiastic attitude with strong customer focus and able to work independently
• Honesty, integrity, passion for hard work
• Demonstrated self-starter, with excellent attention to detail
• Creatively minded and has a thirst to work in marketing for the hospitality industry
• Enjoys working collaboratively and is a key team player with a “can do” attitude and thrives on a challenge
• Good understanding of Hilton, its core values and management structure  

What will it be like to work for Hilton?    

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!