Software Support Engineer

Our robust and user-friendly e-commerce portal achieved a swift success and this rapid breakthrough led to the acquisition of our firm by a global technology group.

Now we are seeking talented and self-starter team members who have working experience in a Tier 2 Software Support Engineer position. As a tier 2 software support engineer you will be responsible for providing, high-quality technical support to the Shopside portal users.

What you should expect

• Deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end-users via telephone.
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Remotely connect to customers’ installations to troubleshoot their issues
• Review product’s log files to gain further knowledge of problems encountered by customers
• Evaluate system responses and act accordingly
• Supporting/Participating in the software development team regarding the development of some modules of the portal
• Find bugs and report them
• Good written and verbal communication skills in English.

What We Are Looking For

• 2+ years’ experience as a software support engineer
• Experience in MYSQL server databases
• Advanced level in SQL script reading/writing
• Strong knowledge of SQL Server Profiler
• Experience in Ms. Office Programs
• Detailed Knowledge of HTTP protocol
• Experience with basic web development, HTML, and SQL  

Nice To haves

• Experience with PHP7 without Framework
• Experience in using tools like; Postman, SequelPro/HeidiSQL, VSCode
• Familiarity with basic security topics such as XSS and SQL Injection
• Knowledge in the e-commerce ecosystem