Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor.
To ensure that a high standard of service is maintained throughout the Spa.
Assist in the operations of all spa departments as required
To maintain inventory of supplies for the operations of the spa reception
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor
To ensure a warm friendly welcome to all guests at all times.
Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations".
Print confirmation letters and pull files for the next business day.
To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
Russian and Arabic speaker
To be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
To be flexible and able to work efficiently under pressure.
To have mathematical skills, technical aptitude and spa knowledge.
Knowledge of specific spa industry applications is desirable, such as spa soft.
To have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration
To have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
To have knowledge of current spa trends in the industry
MANDARIN ORIENTAL BODRUM
-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.