Bu ilan yayından kaldırılmıştır.
Firmanın diğer ilanları
İş Tanımı
Assists Management
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assist management in sales & marketing of spa and memberships.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
- Collaborate with management to formally recognize hourly employees' performance contributions.
- Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Guest Scheduling and Check-In
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Schedule services for individuals and large groups using spa/salon reservations software system (e.g., Rio, SpaSoft).
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Call guests to confirm date, type, time, and preferences for scheduled services.
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Answer questions about services available in the spa/salon to assist individuals in selecting a service.
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Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (e.g., Rio, SpaSoft).
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Ensure all the membership forms filled and contract signed by members.
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Advise providers of last minute changes or additions to schedule (e.g., different service, different guest, cancellation).
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Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
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Resolve situations where guest has arrived but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.
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Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.
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Answer questions about general property information and amenities
Aranan Nitelikler
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services and memberships. Obtain assigned bank, ensure accuracy of contracted monies, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting.
Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Özet Bilgiler
- SPA Receptionist
- Turizm - Otelcilik
- Turizm - Otelcilik
- Tam zamanlı
- Eleman
- İstanbul Avrupa Yakası
- 1-3 yıl
- 2.02.2022
- 3.04.2022
- 5.04.2022
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