SPA Receptionist

İstanbul Avrupa Yakası
  • 05.10.2021
  • 0 - 50
  • 833 Görüntüleme

Job Description

Assists Management
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  •  Assist management in sales & marketing of spa and memberships.
  •  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Collaborate with management to formally recognize hourly employees' performance contributions.
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Guest Scheduling and Check-In
  • Schedule services for individuals and large groups using spa/salon reservations software system (e.g., Rio, SpaSoft).
  • Call guests to confirm date, type, time, and preferences for scheduled services.
  • Answer questions about services available in the spa/salon to assist individuals in selecting a service.
  • Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (e.g., Rio, SpaSoft).
  • Ensure all the membership forms filled and contract signed by members.
  • Advise providers of last minute changes or additions to schedule (e.g., different service, different guest, cancellation).
  • Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
  • Resolve situations where guest has arrived but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.
  • Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.
  • Answer questions about general property information and amenities

Required Skills

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services and memberships. Obtain assigned bank, ensure accuracy of contracted monies, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting.
 Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Summary Info

İstanbul Marriott Hotel Şişli Aydınlatma Metni

Kişisel Verilerin Korunması Kanunu ile ilgili mevzuat ve yasal düzenlemelerden kaynaklanan faaliyetlerimiz çerçevesinde kişisel verilerinizin işlenmesi, saklanması ve aktarılması ile ilgili veri sahiplerini aydınlatmak amacıyla işbu Kişisel Verilerin İşlenmesi Aydınlatma Metni’ni......
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İstanbul Marriott Hotel Şişli

Istanbul Marriott Hotel Sisli, kozmopolit Şişli semtinde, misafirlerine günlerini ulaşım sorunu yaşamadan geçirebilecekleri ve Istanbulun tarihiyle ilgi çeken semtlerinden Kapalıçarşı -Sultahmet’e bir kaç metro durağı mesafesinde. Istanbul Marriott Hotel Sisli,misafirlerine, en son teknolojiyi kullanarak yapacakları etkinliklerde, sosyal organizasyon, düğün resepsiyonlarında, toplantılarda, mükemmel ev sahipliği ilkesiyle en iyi hizmeti sunuyor.

Misafirlerin konforu ve rahatlığı düşünülerek  tasarlanmış, 259 odası ve suitleri,Boğaz ve Haliç’in göz alıcı manzarasıyla konaklama fırsatı sunmaktadır. 32.katta bulunan ‘Executive Lounge’ tüm gün erişimi olan misafirlere özel servis ve imkanlar sunmaktadır.

The Dish Room Restoran Teras  ve My Bar, lüks bir yiyecek ve içecek ayrıcalığı sunarak, misafirlerini çeşitli ve özenle seçilmiş  ülkelerinin lezzetleri ve şefleriyle buluşturuyor.

Yüksek teknolojiyle donatılmış, 8 adet toplantı odası, resepsiyonlar ve sergileriniz için 1.655 m²‘lik özel fuaye alanı ve 1.120 kişi kapasiteli, ihtişamlı balo salonuyla Istanbul Marriot Hotel Sisli konferans, lansman, toplantı gibi özel davetlere ev sahipliği yapıyor.

2.300 m2 büyüklüğünde, modern bir şehir SPA’sı olarak dizayn edilen Health Club & SPA’sı ile hem spor yapma fırsatı sunarken hem de özel cilt bakımları,masajlar, hamam, sauna, aromalı buhar odası, şok duş ve kar çeşmesi ile sağlık ve güzellik dolu saatler geçirme imkanı veriyor.

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