Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Manager
Assist Concierge & therapists with Spa Soft questions and obstacles
Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product & treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources
Update Training attendance report and yearly planner on a monthly basis and send to Human Resources
Review SOP’s have been taught and continue to ensure that standards are being met
Adheres to, supports and carries out the strategic Company’s vision and values
Superior Employee Skills
Displays high commitment to improving guest services
Committed to developing colleagues
Ability to motivate team and build morale
MANDARIN ORIENTAL BODRUM
-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.