SPA Supervisor

İstanbul Avrupa Yakası Beşiktaş, İstanbul Avrupa Yakası
  • 27.09.2021
  • 0 - 50 başvuru
  • 2506 görüntülenme
LE MERIDIEN HOTEL ETILER SPA Supervisor İş İlanı

Job Description

Advise employees on in-house groups, policy changes, or other pertinent information. Ensure consistency in services provided across providers. Provide massage services to guests using props and/or products. Promote, sell, and answer questions about spa/salon services. Ensure guest comfort and safety throughout service. Maintain cleanliness of tools, workstation, and/or treatment room throughout shift, and secure supplies and equipment at the end of each shift. Check computer for updates and changes to schedule and inform providers of last-minute changes. Complete requisitions, stock, organize, and dispense products and supplies.  Inspect work areas and tools/equipment to ensure conformance to company standards.  Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Assist management in hiring, training, scheduling, counseling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Required Skills

Physical Tasks
Stand,sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Guest Scheduling and Check-In
Advise providers of last-minute changes or additions to schedule (e.g., different service, different guest, cancellation). Answer questions about services available in the spa/salon to assist individuals in selecting a service.

Provide Spa/Salon Services
Handle inappropriate guest behavior by stopping service and informing supervisor/manager.
Maintain current licensure in service area (e.g., massage therapy, nail services) by taking continuing education if needed and renewing license before expiration date.
Check computer for updates and changes to schedule regularly throughout the day.
Promote and sell spa/salon services.


Maintain Spa/Salon Environment
Set up workstation and/or treatment room with necessary products, equipment, and supplies.
Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
Maintain cleanliness of workstation and/or treatment room throughout shift.
Stock, organize, and dispense products to spa/salon service providers.
Secure supplies and equipment at the end of each shift.

Summary Info

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