MANDARIN ORIENTAL BODRUM
Yıkanan kıyafetlerin kontrolünü yapmak
Yıkanan kıyafetleri ütülemek
Otele ait çamaşırların kalite ve görünümlerini bozmadan dikkatli bir şekilde ütülenmesinden sorumlu
Çamaşırhanede yıkanan ve kurutulan çamaşırları düzenli bir şekilde katlayarak ütüye hazırlamaK
Ütüsü tamamlanan eşyaları, ilişik formları doldurarak iade etmek
Kullandığı araçların düzenli olarak bakımını yapmak
Misafir memnuniyeti ve kaliteyi üst düzeyde tutan
İnsan ilişkilerinde başarılı, dış görünümüne özen gösteren
Çözüm odaklı, ikna kabiliyeti yüksek
Güler yüzlü hizmet sunmayı ilke edinmiş
Takım çalışmasına yatkın, yoğun çalışma saatlerine uyum sağlayabilecek
Diksiyonu düzgün, iletişim ve temsil kabiliyeti yüksek
Dış görünüşüne önem veren
To ensure surveillance in their areas of responsibility Makes patrols in designated areas.
Ensure complete stock of first aid supplies and life-saving equipment are checked every morning before the opening of outdoor areas.
Equipment are controlled manually using the check list and recorded in the check list.
The surface of the pool water and seawater are monitored. (water color, feces, etc.) Pool inside and beach are checked that is there the glass, hazardous objects, broken stair, etc. Continuously monitoring of the beach & pool users.
To ensure the availability of life saving equipment.
Due to pressing with bare feet in the sand, sharp objects could cause injury. And the sharp objects is cleared from on the beach in compliance with Safe & Sound standards. Share important information with beach & pool users with regards to weather and water conditions.
It provides the contact information in case of emergency and for questions on the bulletin boards. Beach flags are used in the standards of ILS (International Safety of Life) by lifeguards.
Lifeguards wears red hat, yellow t-shirt and red shorts according to the ILS and TSSF standards at the beaches and pools Checks swimming areas and piers continuously.
Identifies sharp and damaging objects on the beach area, nails, splinters, rusted and mossy stairs on the sunbathing piers, writes a report and informs technical service and housekeeping departments.
Informs Security Manager about the event and persons in case violation of beach or pool rules persists and any accidents taking place in their area of responsibility.
Responds first and informs Hotel Doctor in case of an accident, injury or insect sting.
Responds first to the drowning person in all kinds of pool and sea accidents and drowning incidents.
When the boats or water sports vehicles violate the swimming area of guests, warns those who violate and make sure they get out of this area.
It warns to children if they joke with one another in a dangerous way in the children's pool.
According to the standards of ILS and Turkish Underwater Sports Federation, two levels of lifeguards serve as follows:
Gold certificate (beaches)
At least High School graduate
At least 3 year experience
Sports School graduates
To handle the administrative needs of the Meetings & Events Department
Quoting, negotiating, carrying out show-rounds and contracting for Group and Event inquiries.
Responding to and coordinating all internal meeting requests
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments
Coordinate pre-conference & post conference meetings
To attend all business critical meetings to include BEO, GIS etc.
Ensure banquet event orders are accurate and provide all relevant information to departments concerned
Co-ordinate all aspects of conferences as assigned by the DOS & ADOE to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, security requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements, refer business to approved suppliers of service/products as necessary.
Follow up payment and provide back up for contracted vendor business
To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience
Handles guest's complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.
To coordinate relevant functional details as well as quests' requirements and delegate respective duties to subordinates to ensure guests' requirements are being met.
Two years prior experience in an administrative sales capacity
Bachelor's degree in hospitality, business or related field
Strong verbal and written communication skills required
Excellent typing and organizational skills
Must maintain a high degree of confidentiality
Must possess ability to coordinate with multiple tasks.
Strong computer literacy to include: Microsoft Word, Excel, PowerPoint, etc. a must
Excellent communication skills both written/verbal in the English language
Requires high levels of interaction with all members of staff. Possess high degree of stamina, agility and flexibility
Strong level of professionalism must be displayed at all times.
Able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail.
Must work well under pressure, ensuring the smooth and efficient running of an event.
Maximize room revenue and occupancy by effectively controlling rates and availability
Update the various distribution channels for proper rate and room availability as directed by the Director of Revenue
Assist in the creation and maintenance of rate codes in the various systems
Ensure group block names and preferences are correctly updated in PMS system
Complete follow through of no-show and late cancellation charges
Ensures that Guest History is updated and acted upon accordingly
Ensure communication with other departments (Finance, Guest Services, Sales, Housekeeping, F&B) to provide a seamless service for our guests
Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival
Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order
Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, and training etc.
Handle all guest complaints and comments relating to the department tactfully
Cooperate and coordinate teamwork with other departments
Two years Reservations Manager experience in a luxury hotel operation
Bachelor's degree in hospitality management or a related field
Strong written and verbal communication skills in the English language
Excellent overall communication skills
Proficient in Microsoft Excel, Word and power Point
Strong mathematical and analytical skills
Knowledge and grasp of hotel distribution systems (GDS, Synxis, etc.)
Able to multi-task
Training and coaching skills
Enthusiastic about training, managing and motivating a Team
Prior experience in a renovation or pre-opening luxury hotel environment
Accountable for the provision, development and implementation of policy, procedures and relevant training to meet legislation and Mandarin guidelines pertaining to the Bodrum Residences and all shared areas with the Management Company.
To assist the Residences Manager with the formulation and implementation of operations strategies related to the Residences (SOPs, colleague checklists, departmental tasks, scheduling of Colleagues, etc.).
Supervise all dedicated Residences Staff to ensure compliance with departmental goals, objectives and standards.
Primary liaison, along with the Residences Manager, between Residences Unit Owners, Residents and the hotel management, hotel staff and MOHG.
Assist the Residences Manager with the coordination of functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services.
Knowledge and understanding of project’s condominium documents, including CC&Rs (Covenants, Conditions and Restrictions), Master Deeds and applicable Residences/Marketing Agreements.
Respond to all Resident needs and requests
Responsible for all events held at the Bodrum Residences in terms of satisfying FLHSS&E requirements
Strategic lead for the Operations and delivering a ‘Service Orientated Strategy’ ensuring that appropriate policies and procedures are in place in respect of the Bodrum Residences and all shared areas with the Management Company
Previous experience in a similar role for Operational Services in a luxury working environment
Must have strong knowledge of Residential management and related experience
Excellent communication skills in all aspects
Must be able to stand for long periods of time.
Confident, approachable, professional, able to motivate your team under pressure, and use diplomacy to handle different situations
To be passionate about delivering the very best service for your residents
Quality driven with a passion for excellence
Must possess excellent leadership skills and organisational skills
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