Beach Butler

Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.

Meet all reasonable needs and requests of customers within acceptable time frames.

Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)

Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and guest feedback/ complaint procedures.

Offer assistance to colleagues when required, to ensure designated work goals are met.

Demonstrate trust, support and respect towards team members in day-to-day work activities.

Conduct communication with guest and colleagues in a polite, professional and friendly manner.

Assist Housekeeping in set up preparation of  Beach area for service utilizing opening checklist and as instructed through briefings.

Maintaining an open-line of communication with F&B colleagues.

Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.

Excellent communication skills in all aspects: verbal, written and non-verbal

Fluent in Turkish and English. Additional languages would be beneficial

Professional and appropriate business appearance and presentation

Quality driven with a passion for excellence.

Must possess excellent organizational and administrative skills and interpersonal skills

Approachable, open-minded and fair

Prior Hotel experience would be an advantage