Order Taker

Consistently offer professional, friendly and engaging service

Takes orders on the phone, using the guest's name at all times, and following proper telephone etiquette.

Uses suggestive selling techniques to increase check average.

Assist guests regarding menu items in an informative and helpful way

Establish dietary requirements and make recommendation to meet them

Record guest orders accurately and efficiently while honoring all special requests

Have full knowledge of all menu items, garnishes, contents and preparation methods and beverage lists.

Follow all safety and sanitation policies when handling food and beverage

Refers all unusual requests to supervisor for proper handling.

Coordinates preparation and delivery of orders with kitchen and room service servers.

Coordinate table/tray pickups from guestrooms, floors and Residences

Coordinate amenity delivery

Processes all payments i.e. Room Charges, cash, credit card etc.

Some physical exertion may be required including, constant sitting and standing throughout shift, occasional lifting and carrying, ascending or descending ladders, stairs and ramps.

Other duties as the position requires or as assigned by IRD Manager

Reading, writing and oral proficiency in the English and Turkish languages.

Demonstrates a high standard of verbal communication, social skills

Willing to work a flexible schedule and holidays.

Have a minimum of 2 years’ experience in similar position, preferably in luxury environment.

Have the ability to handle multiple tasks at one time