Reservation Manager

·            Maximize room revenue and occupancy by effectively controlling rates and availability

·            Update the various distribution channels for proper rate and room availability as directed by the Director of Revenue

·            Assist in the creation and maintenance of rate codes in the various systems

·            Ensure group block names and preferences are correctly updated in PMS system

·            Complete follow through of no-show and late cancellation charges

·            Ensures that Guest History is updated and acted upon accordingly

·            Ensure communication with other departments (Finance, Guest Services, Sales, Housekeeping, F&B) to provide a seamless service for our guests

·            Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival

·            Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order

·            Ensure proper staffing at all times

·            Ensure that Legendary Quality Standards, policies and procedures of MOHG are properly understood and followed through

·            Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets

·            Control and analyze departmental costs to ensure performance is within budget

·            Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, and training etc.

·            Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff

·            Handle all guest complaints and comments relating to the department tactfully

·            Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively

·            Cooperate and coordinate teamwork with other departments

·            Perform any other reasonable duties as required by the Director of Revenue

Mandatory

• Two years Reservations Manager experience in a luxury hotel operation
• Bachelor's degree in hospitality management or a related field
• Strong written and verbal communication skills in the English language
• Excellent overall communication skills
• Proficient in Microsoft Excel, Word and power Point
• Strong mathematical and analytical skills
• Knowledge and grasp of hotel distribution systems (GDS, Synxis, etc.)
• Able to multi-task
• Training and coaching skills
• Enthusiastic about training, managing and motivating a Team

Desirable

• Prior experience in a renovation or pre-opening luxury hotel environment
• Multi-lingual