Sales Coordinator - Group & Events

To handle the administrative needs of the Meetings & Events Department

Quoting, negotiating, carrying out show-rounds and contracting for Group and Event inquiries.

Responding to and coordinating all internal meeting requests

Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments

Coordinate pre-conference & post conference meetings

To attend all business critical meetings to include BEO, GIS etc.

Ensure banquet event orders are accurate and provide all relevant information to departments concerned

Co-ordinate all aspects of conferences as assigned by the DOS & ADOE to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, security requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements, refer business to approved suppliers of service/products as necessary.

Follow up payment and provide back up for contracted vendor business

To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience

Handles guest's complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.

To coordinate relevant functional details as well as quests' requirements and delegate respective duties to subordinates to ensure guests' requirements are being met.

Two years prior experience in an administrative sales capacity

Bachelor's degree in hospitality, business or related field

Strong verbal and written communication skills required

Excellent typing and organizational skills

Must maintain a high degree of confidentiality

Must possess ability to coordinate with multiple tasks.

Strong computer literacy to include: Microsoft Word, Excel, PowerPoint, etc. a must

Excellent communication skills both written/verbal in the English language

Requires high levels of interaction with all members of staff. Possess high degree of stamina, agility and flexibility

Strong level of professionalism must be displayed at all times.

Able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail.

Must work well under pressure, ensuring the smooth and efficient running of an event.