To handle the administrative needs of the Meetings & Events Department
Quoting, negotiating, carrying out show-rounds and contracting for Group and Event inquiries.
Responding to and coordinating all internal meeting requests
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments
Coordinate pre-conference & post conference meetings
To attend all business critical meetings to include BEO, GIS etc.
Ensure banquet event orders are accurate and provide all relevant information to departments concerned
Co-ordinate all aspects of conferences as assigned by the DOS & ADOE to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, security requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements, refer business to approved suppliers of service/products as necessary.
Follow up payment and provide back up for contracted vendor business
To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience
Handles guest's complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.
To coordinate relevant functional details as well as quests' requirements and delegate respective duties to subordinates to ensure guests' requirements are being met.
Two years prior experience in an administrative sales capacity
Bachelor's degree in hospitality, business or related field
Strong verbal and written communication skills required
Excellent typing and organizational skills
Must maintain a high degree of confidentiality
Must possess ability to coordinate with multiple tasks.
Strong computer literacy to include: Microsoft Word, Excel, PowerPoint, etc. a must
Excellent communication skills both written/verbal in the English language
Requires high levels of interaction with all members of staff. Possess high degree of stamina, agility and flexibility
Strong level of professionalism must be displayed at all times.
Able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail.
Must work well under pressure, ensuring the smooth and efficient running of an event.