Concierge

Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

Respond to Resident needs and requests as directed.

Offer a warm, sincere and personalized welcome to all as Residents and serve them

Act as a guide when Residents or guests ask for direction and physically assist them to their destination within the residences or hotel.

Communicate all important Residences details to management and colleagues.

Arrange tickets for theatre, sporting events and local attractions, make and confirm dining reservations when requested and log information.

Demonstrate firsthand knowledge of the recommendations with thorough research.

Update Residential information, unit owners, and apartments for contact purposes and preferences on a weekly basis.

Maintain a daily sheet (via GoConcierge) of all requests, reservations and confirmations for residents. Check daily to make sure that resident requests have been fulfilled and completed.

Assist with the carrying out of operations strategies related to the Residences (SOPs, colleague checklists, departmental tasks).

Assist in the coordination of all in-house residential services to include package and newspaper delivery, dog walking, car washing/detailing, message taking, plant watering, etc.

Assist with move-ins and move-outs, certificates of insurance, reserving move in/out date’s requests.

Oversee and update list of parking transponders given to residents/tenants.

Mandatory

Two years luxury hotel concierge experience.

Excellent overall communication skills both written and verbal in the English language.

Able to multi-task and remain composed at all times.

Able to work well in a team environment

Able to stand for extended periods of time.

Must be professional and possess excellent presentation, communication, organization and effective time-management skills.

Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in the area around Bodrum.

Flexible schedules and hours, willingness to work on weekends & holidays is required.

Professional appearance and demeanor.

Desirable

Multi-lingual