Who are we?
Teleperformance, who is in the leading position in the subject of providing a worldwide excellent customer experience, provides services to international scale firms, achieve outstanding results in the management of the processes of customer services, technical support, sales, marketing and collection. Teleperformance Group, provides a foreign Call Center service to the international scale firms which carry on business in various countries in different sectors with its employees over 30.000 in 350 Call Centers in 80 countries, in 265 languages and dialects.
For one of our global projects, we are looking for a teammate who shall take office in the position of Quality Specialist.
Required Qualities:Preferably being a university graduate, Having a written and oral knowledge of English and Arabic in an advanced level, Having an at least 1 year of experience in the Call Center sector, For the male candidates, having completed the military service or having it suspended at least for 2 years.
Job Description:Having a good command of written and oral communicative competence, Having adopted a customer-oriented working, Being successful in human relations, having a proactive approach and having the skills of communicating with every management level effectively, For fulfilling the quality expectations of the customer, having the ability of making the root cause analyses, Having an objective and positive perspective. Having developed organisation skills and having the competence of determining the business priorities in an intensive business tempo, Having a good command in using the MS Office applications, Following-up the current technological developments and being keen on innovations, Keeping in step with flexible working hours, Can work rapidly and target-oriented, Having a result-oriented and professional perspective.
OPPORTUNITIES WHICH TELEPERFORMANCE PROVIDES TO ITS EMPLOYEES
We provide the friends, who join in our structure with their professional development and career planning as supporting them by TOPs and BEST, the structured development programmes which we apply with a worldwide success.
46 ülkede, 66 dilde, 276 çağrı merkezinde 100,000'den fazla çalışanıyla dünyanın en büyük çağrı merkezi hizmetleri veren kuruluşudur.Türkiye’nin en deneyimli çağrı merkezlerinden biri olan METİS‘i bünyesine katarak global deneyimi ile Metis’in yerel uzmanlığını birleştirmiştir.