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Reservation Supervisor

İstanbul Avrupa Yakası
  • 05.10.2018
  • 0 - 50 Arası Aday Başvurdu
  • 755 Görüntüleme

Job Description

Hilton Garden Inn Istanbul Ataturl Airport

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards

Required Skills

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

Summary Info

  • PAYLAŞ

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HILTON ISTANBUL BOMONTI HOTEL & CONFERENCE CENTER