Analist

TELEPERFORMANCE has the largest global footprint in the industry with 274 contact centers, presence in 62 countries, servicing over 182.000 people in 75 languages.

Teleperformance Turkey has an exciting opportunity for a motivated Analyst  to work at İstanbul Flatofis.

Requirements
• High-school graduate (preferably bachelor’s degree or equivalent work experience required)
• Strong organizational, presentation and problem-solution skills
• Effective written and spoken communication
• A positive attitude, the ability to work well with others and to meet and overcome challenges    
• Significant experience in solving problems, improving processes, managing change and re-engineering business areas.
• Proficiency on MS office applications
• Intermediate level of English
• Ability to plan well and prioritize work
• Creative yet metrics-driven                                                      
• Superb analytical skills.
• Keen to learn and adopt new technology and principles.
• Good people and interpersonal skills to build effective relationships with all levels of professionals
 
Performance KPI’s:
• Accurate analysis reports
• Smooth and error-free integration of new applications and processes
• Delivering reports on schedule

• Analysing agents’ performances and preparing analytic reports.
• Examining Salesforce analysis dashboards and alerting CS Management team regarding the pre-defined action points.
• Creating reports for L1 & L2 business KPI’s of Customer Service department.
• Organizing CS business analysis meetings and creating CS monthly business review presentations on a monthly basis.
• Examining and evaluating customer data against CS data standarts and quality.
• Supporting business development processes related with CS projects
• Offering new solutions to improve business growth and quality
•  Identifying opportunities and creating vision to drive the business forward.
•  Developing business-relevant conclusions from reports and analysis and effectively communicate them to team