Call Center Operation Manager

Teleperformance has the largest footprint in the industry with 230 contact centers, presence in 63 countries, servicing over 75 markets and 22 Nearshore and Offshore locations, over 149,000 people in 63 languages.

We are looking for a Call Center Operation Manager for a information technology company who will be accountable for the overall performance of the operation and his/her team of managers, supervisors, ensuring they meet or exceed all performance targets, and responsible for maintaining the operation’s efficiency metrics.

What we are looking for:

• University Degree
• Advanced level of English language
• Min 5 years of Call Center management experience
• Technical Knowledge or affinity with technical products and services preferred
• Strong interpersonal and communication skills.
• Strong analytical and problem solving skills
• Excellent reporting and presentation skills
• Natural ability to motivate and lead teams
• Able to work in a fast paced work environment.
• Self disciplined, self motivated and resilient
• Able to take iniative and give decisions
• Ability to operate with a financial perspective
• No obstacle to travel in or out of Turkey
• No military obligation for male candidates

What we offer:

Teleperformance offers the opportunity to work at a modern office, dynamic, positive and international environment surrounded with quality and bright people where you can learn every day, and work for well known global brands, participate social and environmental projects and activities.