SOMERSET MASLAK İSTANBUL

The Ascott Limited tarafından yönetilen Somerset Maslak Istanbul, "Bellboy" pozisyonunu için yeni bir ekip arkadaşı arıyor. 

• Tercihen Turizm ve Otelcilik mezunu,
• Turizm sektöründe benzer pozisyonda en az 2 yıl deneyim sahibi,
• İyi derecede İngilizce bilen,
• Misafir memnunuyeti odaklı çalışan,
• Güler yüzlü hizmet sunmayı ilke edinmiş,
• Vardiyalı sistemde çalışabilecek,
• Dış görünüşüne önem veren,
• Askerlik hizmetini tamamlamış bay adaylar.

The Ascott Limited tarafından yönetilen Somerset Maslak Istanbul, "Teknisyen" pozisyonunu için yeni bir ekip arkadaşı arıyor. 

Pozisyon, genel olarak işletmedeki genel (elektrik ve mekanik) bakım ve onarımlardan ve misafir taleplerini yerine getirmeketen sorumludur. 

• Teknik lise mezunu (elektrik/mekanik),
• Hizmet sektöründe en az 2 yıllık tecrübe sahibi,
• Takım çalışmasına yatkın,
• İletişim becerileri gelişmiş, insan ilişkilerinde başarılı,
• Erkek Adaylar için askerlik görevini yerine getirmiş

The Ascott Limited tarafından yönetilen Somerset Maslak Istanbul, "Güvenlik Görevlisi" pozisyonunu için yeni bir ekip arkadaşı arıyor.

• Lise Mezunu,
• Özel Güvenlik Kimlik kartına sahip,
• En az 2 Yıl alanında tecrübeli,
• Tercihen Otelcilik sektöründe tecrübeye sahip,
• Erkek adaylar için Askerlik hizmetini tamamlamış,

• Graduated from a bachelor's degree or more in Finance or Hotel Management,
• At least 5 years of experience in the same role or as an Assistant in the hospitality sector,
• Strong spirit of synthesis and financial analysis,
• Excellent understanding of hotel operations and administration, budget, corporate taxation and government regulations,
• Knowledge of the hotel chart of accounts,
• Excellent organizational skills and analytical approach Fluent English (oral and written),
• Prone to teamwork, responsible and effective communication,
• Excellent presentation (interpersonal skills) and very good oral and written communication,
• Strong internal motivation, willing to take responsibility and proactive

İşin Özeti

1. Misafir memnuniyetinin ölçümü çalışmalarının gerçekleştirilmesi ve raporlanması.
2. Misafirlerin karşılanması ve işletmenin, ürün ve hizmetlerin tanıtılması.
3. Misafir taleplerinin alınması ve ihtiyaçlarının karşılanmasının sağlanması.

Sorumluluk Alanı

1. Otel misafirleri.

İşin Tanımı

1. Misafir memnuniyeti ölçümü altyapısının gözden geçirilmesi ve düzenleme önerilerinin geliştirilmesi.
2. Misafir memnuniyeti bilgilerinin toplanması, analiz edilmesi ve raporlanması.
3. Gelen misafirlerin karşılanması, otelin ve hizmetlerin tanıtılması.
4. Misafir hizmeti taleplerinin alınması, kayıt edilmesi, takibi ve karşılanmasının sağlanması.

Aranan Nitelikler ; 

1. Üniversitelerin Turizm Otelcilik bölümlerinden mezun, 
2. Misafir İlişkileri Yetkilisi pozisyonunda en az 5 yıl tecrübeli, 
3. İyi derecede İngilizce bilgisine sahip, 
4. Esnek Çalışma saatlerine ayak uydurabilen, 
5. Analitik düşünceye sahip, 
6. Ekip çalışmasına yatkın, 
7. MS Office uygulamalarına hakim, 
8. Müşteri ilişkileri kuvvetli, 
9. Müzakere ve problem çözme yeteneğine hakim Misafir İlişkileri Yetkilisi aramaktayız.

The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.  

OVERALL OBJECTIVES

 The job of Lady in Red is executed satisfactorily when: 

• LQA (Leading Quality Assurance) audit results are 85% and above. 
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above. 
• Hotel and Outlets are promoted. Guest complaints are minimized and if occur followed up efficient and are reported to Operations team. 
• In case of immediate need, the Lady in Red helps with reception duties.  

MAIN RESPONSIBILITIES 

• Communication of hotel & company philosophy and internal hotel representation. 
• Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. 
• Knowledgeable about all VIPs in-house, hotel functions and special events. 
• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile. 
• Welcome, facilitate and bid farewell to as many guests as possible. 
• Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure. 
• Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time. 
• Obtain as much information about a guest’s stay to be entered in the guest history. 
• Welcome visitors to the hotel, assist with general information, internal promotions and directions. 
• Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. 
• Maintain a record of all complaints and requests, follow up and inform concerned operating departments. 
• Perform special projects and related duties as assigned. 
• Walk throughout the hotel recognizing guests and engage with them appropriately. 
• Attend & participate in daily briefings as scheduled. 
• Report potential and existing hazards and rectified immediately. 
• Provide information to all guests regarding the services and possible internal promotions of the hotel. 
• Senior Management on any unusual circumstances that might affect guest service and expectation. 
• Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures. 
• Participate in training programmes.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

EDUCATION:                                 

• Hotel Apprenticeship                                                           
• Higher College Education  

EXPERIENCE:                             

To fill the position, one of the following is required: 

• Minimum of 3 years experience in a same position at five star hotel
• Food & Beverage and Sales experience is a plus 

 LANGUAGE:                                  

Ability to work and communicate in a multinational environment: 

• Local language – excellent oral and written skills (as applicable)
• English – excellent oral and written skills
• Additional language - beneficial 

 COMPETENCIES:                        

Include the skills the candidate must have to fill this position 

• Supervisory skills
• Luxury Hotel Experiences Good Communication skills
• Knowledge of hotel operations & Computer systemsGeneral knowledge of tourist and business related information
• Knowledge of hotel products and servicesKnowledge of VIP welcoming protocol   

TECHNICALCOMPETENCIES:              

Computer literacy adapted to the field of training: 

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Advanced knowledge of Opera
• Basic knowledge of Micros

The incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest. 

OVERALL OBJECTIVES 

The job of Guest Relations Manager is executed satisfactorily when: 

• LQA (Leading Quality Assurance) audit results are 85% and above. 
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above. 
• Hotel and Outlets are promoted. 
• Guest complaints are minimized and if occur followed up efficient and are reported to Operations team. 
• In case of immediate need, the Guest Relations Manager helps with reception duties.

MAIN RESPONSIBILITIES

• Communication of hotel & company philosophy and internal hotel representation. 
• Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. 
• Be knowledgeable about all VIPs in-house, hotel functions and special events.  Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile. 
• Welcome, facilitate and bid farewell to as many guests as possible. 
• Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure. 
• Liaise with FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time. 
• Obtain as much information about a guest’s stay to be entered in the guest history. 
• Welcome visitors to the hotel, assist with general information, internal promotions and directions. 
• Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. 
• Maintain a record of all complaints and requests, follow up and inform concerned operating departments. 
• Perform special projects and related duties as assigned. 
• Walk throughout the hotel recognizing guests and engage with them appropriately. 
• Attend & participate in daily briefings as scheduled. 
• Report potential and existing hazards and rectified immediately.   
• Provide information to all guests regarding the services and possible internal promotions of the hotel. 
• Senior Management on any unusual circumstances that might affect guest service and expectation. 
• Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures. 
• Participate in training programmes. 
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

EDUCATION: 

• Hotel Apprenticeship                                                           
• Higher College Education  

EXPERIENCE:   
                       
To fill the position, one of the following is required:

• Minimum of 3 years experience in a Manager level position in Front Office or Guest Relations preferably in an international five star hotel
• Food & Beverage and Sales experience is a plus  

LANGUAGE:     
                           
Ability to work and communicate in a multinational environment: 

• Local language – excellent
• English – excellent oral and written skills
• Additional language - beneficial

COMPETENCIES:                       

Include the skills the candidate must have to fill this position: 

• Supervisory skillsLuxury Hotel Experiences Good
• Communication skills
• Knowledge of hotel operations & Computer systems
• General knowledge of tourist and business related information
• Knowledge of hotel products and servicesKnowledge of VIP welcoming protocol      

TECHNICALCOMPETENCIES:   
         
Computer literacy adapted to the field of training: 

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Advanced knowledge of Opera
• Basic knowledge of Micros 

Şirketimiz bünyesinde çalıştırılmak üzere web site ve sosyal medya reklamlarını yönetebilecek, görsel ve video hazırlama işlerini yapabilecek, boşür-afiş tasarlayabilecek tecrübeli eleman aranmaktadır.

Esnek çalışma saatlerine uyabilen
web tasarım, grafik tasarım, e-ticaret konularında tecrübeli
reklam yönetimi yapabilecek
çalışma arkadaşları arıyoruz.

Firmamızda görevlendirilmek üzere 'Yönetici Asistanı' arayışımız bulunmaktadır.

• Tercihen Lisans mezunu,
• İyi derecede İngilizce bilen,
• Benzer görevlerde deneyimli,
• MS Office proramlarına hakim,
• Sistemli, düzenli çalışma ve organizasyon yeteneğine sahip,
• Diksiyonu düzgün, prezentabl, güleryüzlü,
• İnsan ilişkilerinde başarılı, iletişimi kuvvetli,
• Sorumluluk sahibi

Takım arkadaşı aramaktayız.