YBWEB03

Front Desk Clerk

İzmir
  • 12.09.2018
  • 200 - 500 Arası Aday Başvurdu
  • 6463 Görüntüleme

Job Description


Front Desk Clerk with Hilton Hotels & Resorts accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?

What will I be doing?

As a Front Desk Clerk you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quicklyHandle emergency calls immediately and relay comprehensive and accurate information, as required

Achieve positive outcomes from Guest queries in a timely and efficient manner

Accept and deliver all messages correctly and promptly for both Guests and management

Ensure all wake up calls take place at the correct time

Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

Handle emergency calls immediately and relay comprehensive and accurate information, as required

Demonstrate a high level of customer service at all times

Comply with hotel security, fire regulations and all health and safety legislation

Attend appropriate training courses, when required

Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

Follow company brand standards

Assist other departments, as necessary

Required Skills

What are we looking for?

Front Desk Clerk serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Positive attitude and good communication skills, especially on the telephone

Commitment to delivering a high level of customer service

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer-focused industry



 

Summary Info

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BENZER TÜM İLANLAR

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