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Airport Services Duty Supervisor

Qatar Airways Company Q.C.S.C

İstanbul Anadolu Yakası Pendik, İstanbul Avrupa Yakası, Ankara

7.07.2022
50 - 100

PAYLAŞ

Job Description

About the role

We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Turkey.

Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Your specific responsibilities include:

Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
Assist duty officer to handle company material and records.
Liaison with GHA for quick processing of hotel and transfer passengers.
Work with GHA and ensure smooth passenger handling.
Assist passengers in regards to entry requirements, visas, residence permits etc.
Ensure passengers are assisted smoothly through airport facilities.
Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Required Skills

The successful candidate will have the following qualifications and skills:

Relevant College or University qualification Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
Excellent communication skills with fluency in English language.
Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
High level of computer literacy Excellent customer focus and service delivery.

You must have the legal rights to live and work in Turkey to be considered for this role.