Duty Manager

  • 05.11.2020
  • 100 - 200
  • 1362 Görüntüleme

Job Description

Attend to guest's requests and complaints.
Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology
Ensure LQE and MOQA is delivered and a smooth and successful operation is carried out in these areas daily
Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPsCo-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
Inspect VIP arrival rooms with appropriate amenities set up
Ensure effective communication via daily briefings and weekly updates within the department.
Ensure that standards, policies and procedures are maintained
Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
Co-ordinate and take charge of any emergency during the night until General Manager or Hotel Manager arrives

Required Skills

Minimum of 3 years Front Office Management experience in a luxury operation
Excellent written and verbal communication skills in the English and Turkish language
Ability to multi-task
Strong problem solving skills
Prior experience in a renovation and or pre-opening luxury environment

Summary Info

Benzer İlanlar

Mandarin Oriental Bosphorus Istanbul
İstanbul Avrupa Yakası - Beşiktaş
Mandarin Oriental Bosphorus Istanbul
İstanbul Avrupa Yakası - Beşiktaş
İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
Son 1 Hafta


Mandarin Oriental Hotel Group

-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

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