Garson

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel 
• Greet and seat customers and serve them in a professional, discreet and personalized way 
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests 
• Consistently monitor quality of food & beverage being served 
• Practice good customer relations and attend to customer complaints / queries satisfactorily 
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment 
• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene) 
• Ensure minimum wastage, breakage and spoilage 
• Actively use up selling techniques to exceed guest expectations and increase revenue

Understanding the Job 
Taking Responsibility 
Recognizing Differences 
Customer Focus 
Adaptability 
Teamwork