Journey Ambassador

Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Türkiye. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As  Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.

THE ROLE:

We are looking for a female candidate for Journey Ambassador position in our Legendary Hotel Hilton Istanbul Bosphorus.

BENEFITS

• Competitive Salary
• Health Insurance or Private Pension after 6 months of service
• Carpark subscription on team member rate
• Free laundry and dry cleaning for business attire
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.
• 50% discount on personal food & beverage consumption in the hotels.
• Social aid package
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

As a Journey Ambassador, specifically, you would be responsible for performing the following tasks to the highest standards:

• To manage guest experience by exceeding their expectations providing high quality service
• Engages with guests in conversation and recognition, and is fully empowered to resolve any guest issue immediately.
• Escorts VIP guests to accommodations. Coordinates with Front Desk staff regarding daily VIP arrivals and special guests. Also identifies past guests with service recovery and/or with special needs. Communicates regularly with guests to ensure they are enjoying their stay.
• Promotes the hotel by demonstrating high level of positive attitude and energy to serve our guests and share messages.
• Constant awareness of all important functions occurring in the hotel in order to direct and assist guests.
• Responds to inquiries with accurate information regarding hotel features, services and assistance. Knowledgeable with daily functions, VIPs, and any other special event occurring in or pertaining to the hotel.
• Provides clear and understandable directions to hotel facilities and nearby attractions.
• Manages lines of guests waiting for any outlet or service in the hotel by engaging them individually and identifying if their needs can be better served.
• Maintain and oversee daily neatness and cleanliness the hotel lobby.
• Promotes hotel outlets and high category rooms for creating additional revenue for the hotel.
• Undertakes any other task that is assigned by the FO Manager and Guest Relations Managers
• Performs other duties assigned by his/her supervisor.
• Knows how to use Front Office related technical equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:       

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.

If your values match ours, we are also looking for your ability to;

• Excellent command of spoken and written Arabic
• Positive attitude and communication skills.
• Ability to work flexible hours.
• Ability to work on own and as part of a team.
• Adapt quickly to different situations.
• Exude bags of energy and enthusiasm in working as part of a team.