Learning and Development Manager

  • 26.11.2020
  • 50 - 100
  • 4103 Görüntüleme

Job Description

Maximize learning and development by providing a creative, fun and exciting environment in the delivery of training sessions

To identify, establish and monitor operational, supervisory and managerial Learning and Development needs and requirements, and provide feedback on a monthly basis to the Director of Human Resources

To produce a monthly Learning & Development report

To support the activities of departmental managers and trainers, and to ensure that all Learning & Development activities are geared towards the achievement of the hotel strategic objectives

To organize and record regular planned Fire, Health & Safety, COSHH, First Aid and Food Hygiene training to ensure that all legislation and  Safe & Sound Guidelines is adhered to; as well as recorded and reviewed in conjunction with the Director of Facilities & Operational Safety where applicable

To manage and deliver the 3 month MOve In Orientation Programme including the 3 day Induction for all new starters in accordance with hotel and company standards and procedures

To be responsible for the recording of all Learning and Development activities on the relevant databases

To hold a monthly “Departmental Trainers” meeting together with the Hotel Manager in order to elevate the profile of Learning & Development and promote a greater consistency in the levels of Learning & Development delivered across departments, with a specific focus on departmental LQE’s, Pillars, Mission Statement and Departmental Orientation

To publish any Learning & Development, Awards and Graduations in a fun and engaging manner in the Back of House areas

To organise Graduations of the Food & Beverage  and Rooms Management Programme and any other development initiatives i.e. MOve Forward, MOve Up

To produce and communicate a Learning & Development Calendar encompassing operative, supervisory and managerial Learning & Development activities

To administrate the Performance Management System PROFILE for the hotel including providing a 2-day training for new colleagues

To manage and monitor the Education Assistance benefit (E-Cornell etc)

To conduct an annual Learning Needs Analysis and L&D Plan of all departments as part of the Learning and Development strategy for the preceding year

Required Skills

Excellent training and coaching skills

Two years L&D Manager experience in a luxury hotel operation

Bachelor's degree

Strong written and verbal communication skills in the English language

Excellent overall communication skills

Proficient in Microsoft Excel, Word and power Point

Able to multi-task

Enthusiastic about training, managing and motivating a team


Summary Info

Benzer İlanlar

DoubleTree by Hilton Işıl Club
Muğla - Bodrum
Son 1 Hafta


Mandarin Oriental Hotel Group

-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

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