Remote Customer Support Specialist

Karuna was founded more than 6 years ago. Our headquarters are based in Russia, St. Petersburg. Currently, we have more than 550 specialists working in various departments from all over the world to help develop, promote and improve our product, which is a financial trading platform. This platform is available in more than 190 countries and we do our best to provide our users with an excellent experience.

We are currently looking for a remote full-time customer support specialist for one of our projects, the Support department, which provides service for an international highly loaded trading platform. The platform has been on the market for more than 5 years and it works 24/7 for millions of customers all over the world. Our Support department now has more than 90 employees, it's a friendly multicultural team. The service is provided in 12 languages.

Your main tasks at the position will be to:

- consult Clients about products of the Platform mainly via chats and emails;
- promptly respond to requests of our clients and help them solve their queries and issues;
- follow internal rules and standards of Customer service.

As an employer we offer:
- contract work,
- 14 days of paid training,
- shiftable working schedule (including night shifts) paid hourly,
- day-offs,
- VHI,
-compensation for the cost of sports of your choice,
- training at the expense of the company: financing of courses/seminars/training,
- English language courses on italki,
- great perspective for real career growth.

-Good Internet connection and a functional laptop/PC
-English level is Upper-Intermediate and above 
-Fast typing
-Ability to work in a multi-tasking mode
-Stress-resilience 
-Ability to maintain a client-oriented appoach
-Friendliness