Call Center Manager - İzmir

Our client is an international leading call center.

For their fast growing business we are looking for a Project Manager, who is tech savvy, creative, well organized and with a proven track record of success in project and people management to the satisfaction of our client’s customer, who is a major player on telecommunication.

Tasks:

• Utilize and optimize specific projects and targets while keeping processes in line
• Identify risks and take actions to keep quality at the standard as agreed with the customers
• Communicate customers internal and external to keep customer retention
• Team leadership, motivate and mentor your team by situational and modern leadership-styles
• KPI responsibility on typical Call Center objectives like SL, HCR, PKI
• Resources planning and Workforce management
• Reporting and forecasts
• Quality assurance and management

• MS-Office skills, IT Basics Know How
• Very good knowledge of both spoken and written German and English
• Call Center and Leadership experience
• Outstanding, positive communications
• Willingness to perform in a high pace environment and being a role model for motivation

For this position we are looking for an experienced call center project manager who is very solution, goal and result oriented, who is analytical and make strategic decisions. Team orientation is most important although we look for entrepreneurial thinking and proactive behaviours. 

If you think you are qualifying for this position because of the above mentioned requirements and because you think of yourself as a creative person who can lead people in a timely manner to success.