Front Office Manager
- 50 - 100 Arası Aday Başvurdu
- 1343 Görüntüleme
Hilton Garden Inn Sivas
To manage Front Office Operations (24 hours) to insure profitability, control costs and quality standards to ensure high level of guest satisfaction. To actively lead the FO team, striving for a high level of trust and FO team member engagement.
•Manage the desk through times of stress, resolves guest concerns and implements resolutions by using discretion and judgement
•Oversee front office systems, room reservations, supplies inventory as well as night audit and safety systems
•Be a role model for others in regards to the HGI brand values
•Ensure compliance with brand standards to achieve consistent high quality guest service delivery in all FO shifts, living up to the HGI satisfaction promise at all times.
•Assign and instruct FO team members (all shifts) in the details of work. Observes their performance and encourages development or improvement
•Communicate regularly &effectively both verbally and in writing to provide clear direction to all FO team members
•Interview, select, train, supervise, coach, schedule and evaluate FO team members
•Support the overall management of the hotel by establishing effective working relationships with all other departments, ensuring a high level of cross departmental collaboration
•Ensure that all FO labour costs are flexed according to levels of demand / activity and that an effective cost control is in place
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