KONTO SKALİON OTELCİLİK VE TURİZM LTD.ŞTİ.

Hyatt Regency istanbul Ataköy Hotel is looking for workmates;

• Room Service Team Leader,
• F&B Waiter /Waitress,
• Bartender,
• Restaurant Hostess

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standardsAssist other departments, as necessary

What are we looking for?

Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

A F&B Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. 

What will I be doing?   

As a F&B Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A F&B Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:  

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?  

A F&B Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  

• Positive attitude
• Good communication skills (oral and Written)Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations 

What will it be like to work for Hilton?   

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! 

Bakırköyde bulunan beş yıldızlı otelimizin F&B departmanında çalışmak üzere barmen çalışma arkadaşları arıyoruz.  

• Barmen olarak en az 5 yıl tecrübeli,
• Servis ve sunum bilgisi üst düzeyde olan,
• Satış teknikleri konusunda bilgi sahibi ve uygulayabilen,
• Dış görünümüne önem veren, diksiyonu düzgün,
• İyi derecede İngilizce bilen,
• Ekip çalışmasına yatkın,
• Misafir odaklı çalışabilen,
• Esnek çalışma saatlerine uyum sağlayabilen ve vardiyalı sistemde çalışabilen,
• Güleryüzlü, dinamik, iletişim becerisi yüksek,
• Bakırköy’ e ulaşım problemi yaşamayacak olan.

• En az Lise Mezunu
• İletişim becerileri gelişmiş,
• Bulaşıkhane çalışanlarını ve bulaşıkhanenin işleyişini kontrol edebilecek,
• Atık yönetimi konusunda tecrübeli,
• Benzer pozisyonda en az 2 yıl deneyim sahibi olan,
• Misafir Memnuniyeti odaklı çalışabilen,
• Ekip çalışmasına yatkın,
• Vardiyalı çalışma düzenine uyum sağlayabilen,
• Takım çalışmasına uyum sağlayabilen,
• Problem çözme becerisi kuvvetli,
• Hijyen kuralları, ekipman kullanımı ve ilgili kimyasal ürünlere hakim,
• İş takibinde başarılı ve detaylara önem veren,
• Erkek adaylar için askerliğini tamamlamış,

çalışma arkadaşı aramaktayız.