SATGURU SEY.VE TUR.LTD.STI.

Dünyada 80 ofisi bulunan seyahat acentamızın Türkiye’deki ilk ofisinde fmuhasebe departmanında çalışacak çalışma arkadaşı arayışımız bulunmakta,

* Alanında tecrübeli,
* Abacus ve Sejour peogramlarına hakim,
* Orta seviye İngilizce bilen,

*  Sektörde kendini geliştirmek isteyen,
*  Lisans veya ön lisans mezunu,
*  Diksiyonu düzgün ve prezantabl,
*  İletişim becerisi ve iş motivasyonu yüksek,

 Dünyada 80 ofisi bulunan seyahat acentamızın Türkiye’deki ilk ofisinde firmamız kurumsal pazarlama departmanında çalışacak  çalışma arkadaşı arayışımız bulunmakta,

 

 *  Firmamız satış ve pazarlama biriminde çalışacak,

 *  Kurumsal müşterilerimizin uçak bileti ve seyahat programların da yardımcı olacak,

 *  Firmamıza yeni firma kazanımları yapabilecek,

 * Firmamızı ve ürün tanıtımını yapabilecek,

 * Pazar payımızı arttırabilecek,

*  Sektörde kendini geliştirmek isteyen,

*  Lisans veya ön lisans mezunu,

*  Diksiyonu düzgün ve prezantabl,

*  İletişim becerisi ve iş motivasyonu yüksek,

*  Seyahat engeli bulunmayan,

*  Esnek çalışma saatlerine uyum sağlayabilecek

*  Problem çözme ve pazarlama yeteneği olan,

* İyi derecede İngilice bilen,

• Müşterilerin Talebi doğrultusunda
• Yurtdışı otel rezervasyonlarını yapmak,
• Transfer ve tur rezervasyonlarını yapmak,
• Çeşitli yurtdışı sağlayıcılar ve online sistemlerden fiyat araştıması yaparak en iyi fiyatı bulabilmek,
• Rezervasyon sonrası tüm operasyonel faaliyetleri (konfirme, iptal, değişiklik, iade, faturalandırma) yürütmek.

• A Grubu seyahat acentalarının Outgoing departmanında en az 2 yıl tecrübeli,
• Yurtdışı tur, transfer ve oteller konusunda tecrübeli,
• İyi derecede İngilizce bilen 2. bir dil tercih sebebidir,
• Online B2B siteler üzerinde fiyat araştırması ve karşılaştırması yapabilecek,
• Windows işletim sistemi ve Ms Office uygulamalarına sahip,
• Sejour acenta otomasyon programına hakim,
• İletişim becerisi ve iş motivasyonu yüksek,
• Problem çözme ve pazarlama yeteneği olan.

Cover all areas assigned to and ensures that the Residences cleanliness standards are maintained in all areas of responsibility.
Check all equipment and machines in assigned area at the beginning of shift.
Report to Public area supervisor if there is any problem or deficiency.
Maintain the general upkeep of assigned section of Residential floors and public areas.
Responsible for all furniture moving, drapes up and down, shampooing, buffing and spot cleaning, window and mirror cleaning and high dusting.
Maintain the cleanliness of residential foyers and corridors, vacuuming, dusting of crown molding, millwork, baseboards and cleaning of all light fixtures including ceiling fixtures.
Keep residence entrances clean and tidy.
Empty and clean wastebaskets and ashtrays, transports trash and waste to disposal area regularly.
Check and replenish supplies in public areas (soap, toilet paper, etc.) and store resources according to health and safety guidelines.
Comply with health and safety rules and regulations while working.
Report all residential guests’ request like laundry service and other requests to HK Manager.

Two years previous experience in housekeeping department within a hotel
Able to multi-task and be a team player
Professional appearance and grooming
Possess a pleasant and outgoing personality

Ensure that restaurant team have good knowledge of wine and food
Control on a daily basis the proper storage, aging rotation, and temperature of all stock in beverage storeroom and report any problems and malfunctions
Ensures all beverage equipment and wine lists are clean and updated with correct vintage and out of stock items
Checks and monitors the service bar operations (Main service bar and restaurant bar).
Liaises with the Purchasing Manager to ensure efficient ordering and stock levels during high and low seasons (have proper inventory system in place for the cellar and review receiving / ordering procedures)
Performs any other reasonable duties as required by the Director of Food & Beverage
Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

Bachelor’s degree in hospitality or other related field
Course of study with Wine Associations (e.g.) American Sommelier Association, Court of Master Sommeliers, Wine & Spirit Education Trust
Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment
Reading, writing and oral proficiency in the English language.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Must be able to relate to all levels of Guests and management.
Must have the ability to handle multiple tasks at one time.
Must be able to consistently delight and satisfy our Guest
Must have very good communication skills
Must have excellent attention to details, and extensive service knowledge
Must have a in-depth knowledge of food and preparation
Must have an advanced-level knowledge of wine
Must have a in-depth knowledge of beverage and bar related products
Must have a in-depth knowledge of laws related to beverage service
Globally-recognized F&B certification requested
Restaurant and or Retail experience that has involved selling of wine and guest relations
Looking to forge relationships with wine-makers and key players in wine-sector

The Head Trainer is under the guidance of the Director of Spa & Wellness.
Responsible for, but not limited to, the overall fitness team, complimentary and private fitness programs and guest activities.
In addition, the Fitness Head Trainer is to maintain all operating aspects of all Fitness facilities within the limits of Mandarin Oriental Policies, ensures that all operational procedures, codes of conduct and standards of appearance are adhered to by all fitness staff. 
To provide personal assistance to any individual booking private training sessions and classes.
Support company’s philosophy and culture through the use of Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Professional appearance and conduct on the floor must be maintained at all times.
Responsible for overseeing both the service and appearance of the Fitness & Wellness areas.
Must follow all SOP’s as taught by departmental trainers or managers at all times.
To ensure that a high standard of service is maintained throughout the Spa.
Continually monitor equipment usage and attendance of guests in all fitness and wellness activities and programs.
Provide professional advice, assistance and education to all guests in the fitness centre by walking the floor focusing on exercise execution, exercise safety and constant member or residents contact.
Praise, reward and encourage guests whilst they are working out where appropriate.
Promote all paid and complimentary & paid Fitness & Wellness services / classes to guests. Produce weekly schedule and liaise with all required operating departments to ensure they’re well communicated.
Perform standardised fitness evaluations and personal training programs based upon systematic and scientific conditioning principles to ensure safety and training efficiency in exercise prescription at all times.
Suggest & make enhancements to both as necessary.
Conduct in villa/suite private fitness services (on the terrace) in up-most professional manner and to adhere and follow fitness services menu.
Oversee the operation of this with all instructors.
Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Director of Spa & Wellness.

At least 5 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Superior Employee Skills
Displays high commitment to improving guest services
Committed to developing colleagues
Ability to motivate team and build morale
Fluent in Turkish and English.

Manage public area attendants while they are performing their duties assigned to ensure accordance and high quality standards of cleaning.
Ensure utilizing the proper equipment and machines for public area cleaning.
Check them regularly and ensure the proper maintenance of all equipment, and repairs are completed promptly.
Ensure the efficient usage of equipment and machines to receive the maximum utility.
Identify the adequate supplies needed at working area, ensure cleaning stock is kept at the right level through periodic ordering. 
Take safety measures against fire and accidents in working area and give information about health & safety rules and emergency exits to HK colleagues.
Inspect all public areas after being cleaned by Public Area Attendants, using designated checklists.
Ensure standards of cleanliness, hygiene and tidiness in all public areas are maintained.
Coordinates work activities and cooperation inside own department and among other departments. 
Assist and liaise with HK manager and notify them of all working areas in need of attention. 
Report all residential guests’ request to HK office and follow-up.
Check that all public areas are hazard free and report all deficiencies and malfunctions to HK or engineering office, then follow-up and report the results.

Minimum of 2 years housekeeping experience in a luxury environment.
Well-presented, creative, motivated. 
Experienced in diversity in the work place. 
Ability to communicate efficiently, respectfully and fairly in a diverse environment.
Comply with all MOHG Pillars, Department LQE’s and Guiding Principles. 
Able to multi-task and remain composed at all times.
Able to work well in a team environment 
Able to stand for extended periods of time. 
Must be professional and possess excellent presentation, communication, organization and effective time-management skills. Professional appearance and demeanour.

Consistently offer professional, friendly and engaging service
Takes orders on the phone, using the guest's name at all times, and following proper telephone etiquette.
Uses suggestive selling techniques to increase check average.
Assist guests regarding menu items in an informative and helpful way
Establish dietary requirements and make recommendation to meet them
Record guest orders accurately and efficiently while honoring all special requests
Have full knowledge of all menu items, garnishes, contents and preparation methods and beverage lists.
Coordinates preparation and delivery of orders with kitchen and room service servers.
Coordinate amenity delivery

Reading, writing and oral proficiency in the English and Turkish languages. 
Demonstrates a high standard of verbal communication, social skills and up-selling skills.
Willing to work a flexible schedule and holidays. 
Have a minimum of 3 years’ experience in similar position, preferably in luxury environment. 
Have the ability to handle multiple tasks at one time.