Bu ilan yayından kaldırılmıştır.

Firmanın diğer ilanları

Yemekhane Aşçısı
HILTON TÜRKİYE
Muğla - Bodrum
Son 1 Hafta
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Son 1 Ay
Hilton Adana - Mekanik Teknisyeni
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Adana - Yüreğir
Son 1 Ay
ASSIST. MARKETING MANAGER
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Ankara
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General Cashier
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İstanbul Avrupa Yakası - Şişli
Son 1 Ay
Firmanın Tüm İlanları

Front Office Clerk

İstanbul Avrupa Yakası
  • 10.04.2018
  • 200 - 500

İş Tanımı

A Front Office Clerk assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.



What will I be doing?

As Front Office Clerk, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Clerk is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the daily Front Office operations
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction  
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! 

Aranan Nitelikler

What are we looking for?

Front Office Clerks serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous customer service experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • High level of IT proficiency
  • Arabic Language proficiency

Özet Bilgiler

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BENZER TÜM İLANLAR

HILTON TÜRKİYE

HİLTON WORLDWIDE

-Dünya çapında 1.100.000’in üzerinde otel odamızla, 22 markamızla ve 124 ülkede biz, dünyanın en büyük otelcilik şirketlerinden birisiyiz. Başarımızın sizin başarınıza nasıl artı değer katacağını görün.

-Olağanüstü bir kariyer mi arıyorsunuz? Biz de dünyanın dört bir yanında olağanüstü takım çalışanları arıyoruz.

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