To ensure that all bedrooms, lecture rooms, toilets and public areas are cleaned at all times to the required standards and checked daily, being aware of any additional tasks that may require attention and ensuring faults are rectified by the Room Attendants.
To update the computer system on a regular basis throughout the day with the room status.
To manage the periodic checklists used by the Supervisors, providing support and feedback as appropriate.
To ensure that the cleaning store rooms, section cupboards, trolleys and equipment are kept tidy and secured at the end of the working day.
To ensure all special requests for guests are carried out.
To ensure that all departmental keys and communication units issued are signed for, and returned correctly at the end of the shift.
To carry out regular stock checks of all cleaning materials, toiletries and linen and order supplies as required from the nominated suppliers.
To assist the Housekeeping Manager with any budget preparation and suggestions / requirements for renewals and improvements.
To ensure that all equipment is maintained in good working order and used correctly, ensuring that safety procedures are adhered to.
To maintain Health & Safety regulations within the Department and to ensure that Health & Safety procedures are carried out at all times.
To be fully aware of the Fire regulations and ensure that the correct procedures are followed at all times.

At least 4 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Displays high commitment to improving guest services
Ability to motivate team and build morale
Ability to anticipate and assess issues, risks and opportunities and develop new approaches
Proven experience of monitoring quality standards and identifying and dealing with any performance issues.
Excellent interpersonal skills including the ability to communicate verbally and in writing with individuals at all levels within the organisation
Knowledge of Health and Safety relevant to the role
Experience of using specialist cleaning equipment.

To ensure compliance with the 7 principles of HACCP in all Food & Beverage Departments
To manage and oversee HACCPs for all food items served
To ensure compliance with Food Standards guidelines and audit requirements
To ensure the Hotel back of house areas and venues are at audit ready status at all times including all relevant documentation
To ensure safe, accurate and documented cleaning methodology and procedures are implemented with the assistance of the chemical supplier
To ensure industry leading standards of hygiene and good housekeeping practices are maintained throughout the hotel

Degree in Environmental Health, Society for Public Health or Chartered Institute of Environmental Health
Level 4 Award in Food Safety Management for Catering and RSPH has a Level 4 in HACCP Management for Food Manufacturing
Knowledge of all hygiene standards
Knowledge and understanding of audit requirements
Knowledge of PPE and safety equipment
Understanding of health and safety
Appropriate Supervisory experience and trainingFood related experience

Check standard recipes ensuring proper portion control, uniformity of taste and quality
Write daily food requisitions and kitchens transfers in order to achieve the stock rotation desired
Ensure that there is a sufficient supply of chinaware for banquet functions, cocktail parties, etc.
Check food preparation, cost, quality, quantity and portion control daily
Report any problems, failures of machines or small equipment and so on as soon as possible
Inspect all refrigerated areas and ensure regular turnover of food items
Be present and assist with the preparation of food
Check existing stocks and prepare supply requisition forms on a daily basis
Report any out of stock items immediately to supervisors
Liaise with Sous Chefs, Head Baker and Pastry Chef
Minimise wastage and spoilage by monitoring occupancy forecasts
Understand, participate and encourage staff to save money and prevent wastage (water, electricity, breakage, etc.)
Liaise with the Back of House team to ensure that high standards of cleanliness are maintained, i.e. machinery, small equipment, floors, refrigerators, etc.
Works and ensures colleagues work in compliance with Safe, Sound & Sustainable guidelines.

Reading, writing and oral proficiency in the English language and in the Turkish language
Globally-recognized culinary qualification
Have a minimum of 5 years experience in similar position, preferably in luxury environment with at least 2 years of supervisory experience
Have the ability to handle multiple tasks at one time.
Additional relevant qualifications: Menu planning and recipes knowledge, Excellent Food and Beverage knowledge, Administration abilities, Cost control knowledge, Good kitchen organisation experience

Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by legendary trainers, Head Therapist.
To ensure that a high standard of service is maintained throughout the Spa.
To maintain inventory of supplies for the operations of the spa
To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Assist in all areas of the spa as and when necessary.
To be adaptable and accountable for all actions.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
To assist in the smooth flow of the guests journey throughout the day.
To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
Courtesy to guests and other members of staff at all times.
To attend to guests in both the relaxation, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments.
Will greet each guest with a smile and acknowledge guest even in passing.
Will proactively offer assistance to all spa guests when necessary.
Conduct fitness assessments and personal training
To supervise and instruct the safe use of the equipment in the Fitness area

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. 
Additional languages would be beneficial
Quality driven with a passion for excellence.
Minimum 5 years experiences in similar position ( luxury hotel experience would be beneficial )
Must posses a Yoga Instructor certificate
Must possess a good written and verbal command in the English Language

The Head Trainer is under the guidance of the Director of Spa & Wellness.
Responsible for, but not limited to, the overall fitness team, complimentary and private fitness programs and guest activities.
In addition, the Fitness Head Trainer is to maintain all operating aspects of all Fitness facilities within the limits of Mandarin Oriental Policies, ensures that all operational procedures, codes of conduct and standards of appearance are adhered to by all fitness staff. 
To provide personal assistance to any individual booking private training sessions and classes.
Support company’s philosophy and culture through the use of Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Professional appearance and conduct on the floor must be maintained at all times.
Responsible for overseeing both the service and appearance of the Fitness & Wellness areas.
Must follow all SOP’s as taught by departmental trainers or managers at all times.
To ensure that a high standard of service is maintained throughout the Spa.
Continually monitor equipment usage and attendance of guests in all fitness and wellness activities and programs.
Provide professional advice, assistance and education to all guests in the fitness centre by walking the floor focusing on exercise execution, exercise safety and constant member or residents contact.
Praise, reward and encourage guests whilst they are working out where appropriate.
Promote all paid and complimentary & paid Fitness & Wellness services / classes to guests. Produce weekly schedule and liaise with all required operating departments to ensure they’re well communicated.
Perform standardised fitness evaluations and personal training programs based upon systematic and scientific conditioning principles to ensure safety and training efficiency in exercise prescription at all times.
Suggest & make enhancements to both as necessary.
Conduct in villa/suite private fitness services (on the terrace) in up-most professional manner and to adhere and follow fitness services menu.
Oversee the operation of this with all instructors.
Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Director of Spa & Wellness.

At least 5 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Superior Employee Skills
Displays high commitment to improving guest services
Committed to developing colleagues
Ability to motivate team and build morale
Fluent in Turkish and English.