Floor Supervisor

Mandarin Oriental Bosphorus, Istanbul Set to open in early 2021, Mandarin Oriental Bosphorus, Istanbul, will be Mandarin Oriental Hotel Group’s second hotel in Turkey.  The hotel will enjoy a prime location on the sunny shores of the Bosphorus, situated on the European side of Istanbul in the high-end residential Kuruçeşme neighborhood. The urban resort, with its lush generous enchanted gardens, will feature two outdoor pools and private wooden pavilions on the shores of the Bosphorus.  Mandarin Oriental Bosphorus, Istanbul will be comprised of 100 spacious guestrooms and suites, innovative restaurants & bars and expensive and elegant banqueting facilities. Spread over 2,700 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul will become one of Istanbul’s best wellness and beauty destination.

Inspects  all occupied and non-occupied guest rooms and takes corrective measures in order to meet Mandarin Oriental standards in terms of cleanliness, maintenance and supplies
Also checks that housekeeping equipments are given proper care and maintenance whilst being used
Checks all the vacant rooms and the corridors of his/her floors daily in the morning
Carries out on the job training and is responsible for grooming and conduct standards of the Room Attendants on his/her assigned floors
Motivates and trains colleagues to bring about excellent performance
Participates to the evaluation of colleagues performance once year
Keeps updated records of furniture movement, cleaning schedules and surveys of his/her section
Verifies that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses
Keeps himself/herself informed of hotel products and services knowledge in order to answer guest questions

At least 2 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Superior Employee Skills
Displays high commitment to improving customer services
Committed to developing colleagues
Ability to motivate team and build morale
Ability to anticipate and assess issues, risks and opportunities and develop new approaches
Accepts responsibility and accountability
Ability to converse in Turkish language
Prior experience in a renovation or pre-opening luxury hotel environment
Multi-lingual