Guest Relations Senior Specialist

We are looking for “Guest Relations Senior Specialist” for our leading company for aviation industry.

• Resolve customer complaints,
• Response issues escalated by authorities timely,
• Process high level of complaints,
• Communicate with related departments to investigate inquiries,

• Bachelor's Degree ,
• Minimum 4 years’ experience of investigating and responding to complaints,
• Customer/Guest oriented,
• Ability to analyse complaint and customer feedback issues,
• Strong communication skills, written and verbal,
• Fluency in English and German is a plus,
• No military obligation for male candidates,
• Preferably residing in Anatolian side of Istanbul,