PBX Service Center Operator

Located in the prestigious Sariyer district of Istanbul, this historic mansion offers remarkable views over the Bosphorus Strait and incorporates architectural features from the site’s former Ottoman-era buildings. This "Pearl of Bosphorus" shines through its commitment to community, sustainability, wellness and design, infused with touches of fun and quirkiness.

Scope

Answer, record, log and process all guest calls, reservations, requests, questions, or concerns in accordance with the highest quality of service, efficiency, and accuracy.
Operate telephone switchboard station and utilize property management systems as to provide high quality service to both internal and external guests.
Test and provide simple repairs to telephone operating equipment to ensure the resort’s communication systems remain in good working order.
Follow up with internal and external guests to ensure dispatched requests have been completed properly.
Utilize telephone switchboards and property management systems to process requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, non-registered guest calls, and emergency calls, as well as for guest requests, for both internal and external guests.

Minimum Tourism High School degree.
Proficient in spoken English.
Experience in a similar role in luxury hotel brand is preffered.
Excellent customer service skills.
Ability to work on sliding shift.
Positive and energetic.