SPA Manager

Six Senses Vision & Values
Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty.
Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation.

Duties and Responsibilities
Ensure that all hosts in the Spa are managed efficiently according to the established objectives.
Ensure all guest complaints, requests and enquiries on spa services are handled in an effective manner.
Promote a high level of performance and motivation amongst Spa host and carry out regular performance appraisals.
Develop and maintain effective channels of communication throughout the Spa, fitness area, service teams and suppliers, Hotel Management, owning company representatives and Six Senses Spas Management to ensure the smooth and efficient running of the Spa and maintain effective channels of communication throughout the Spa.
Be responsible for establishing and reviewing the Sales and Marketing plan for the spa and setting timed actions to ensure success.
Develop spa packages and programs – market research, inclusions, pricing, discount tier, revenue management.
Be responsible for controlling and maintaining the Spa budget, maximizing revenues and lowering cost.
Prepare the end of the month financial report.
Assist in the building of an efficient team by taking an active interest in their welfare, safety and development.
Ensure that all Spa hosts have a complete understanding of and adhere to the Spa policy relating to fire, hygiene, health and safety.
Work closely with the Spa trainer and with all HOD’s and identify training needs of Spa hosts.
Communicate team goals and objectives to team and to draw action plans to meet long term objectives and to communicate them.

Graduate from Wellness or Hotel Management Program.
Five years of experience or more in spa management.
Knowledge of healing therapies, spa treatments, beauty products, wellness traditions and fitness.
Understanding of spa websites, media and other related platforms.
Active personal involvement with the sales strategy/process, with emphasis on continuing to increase visibility and positioning of the spa.
Must be able to lead the sales team to respond quickly as market conditions change.
Very good command over written and spoken English.