Reservation Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

-You should have a degree within the hospitality field and previous experience in hotel reservations. 
-You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset. 
-The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. 
-You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach.