Director of Sales & Marketing

To oversee and manage sales team and reservation to ensure maximum revenue and marketing opportunities are achieved.
The DOSM should work closely with revenue management and marketing functions, to develop strategies to maximise REVPAR and grow market share.

Duties and Responsibilities

Updating and owning the sales strategy & sales plan with the GM.
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
Works with sales manager to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Manage and promote a team work environment with effective and clear communication amongst co-workers.
Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
Ensure hotel meets or exceeds budgeted goals.
Follow and track company cross-sell procedures.
Assists with the development and implementation of promotions, both internal and external.
Creating a focus on attracting new business.
Attending and contributing to the monthly sales strategy meeting.
Recommends monthly room nights target goals for sales team members.
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Develop and send informative press releases to targeted lists highlighting all activities and promotions.
Oversee and ensure the updation of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.
Responsible for the training of sales team.
Follow and promote hotel standards with guests, co-workers.
Monitors all day to day activities of direct reports.