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Firmanın Tüm İlanları

Operation Claims Specialist

  • 20.02.2025
  • 0 - 20

Job Description

Carglass® is a brand of Belron®, world's largest dedicated vehicle glass repair, replacement and recalibration company. Operating over 40 countries and 5 continents, Belron® is home to more than 28,000 people worldwide.

Our aim is to be the natural choice in glass repair, replacement & recalibration (VGRRR) and to be world famous for customer service.

Your mission as ‘Operation Claims Specialist’ is to organise branches to deliver outstanding customer service in line with Business(Belron®) Standard Operating Procedures.

For our growing organization in Istanbul- Anatolian Side, we are looking for a  Operational Support Team Member as part of the Operation Department. The incumbent will be directly reporting to Operations Manager in Turkey.


JOB DESCRIPTION:
  • Maintaining knowledge of the services we offer and the technical aspects of products, to support the delivery of exceptional customer service,
  • Observing the managerial processes in the branches and auditing the stock through branch visits,
  • Liaising with Technicians regarding job schedules and provides administrative assistance as required,
  • Ensuring and supporting the communication with Technicians and Ops Manager and listen to their suggestions,
  • Supporting central claims file processes,
  • Caring out day to day activities in accordance with branch operating systems,
  • Assisting with the running of operations in conjunction with the Branch Manager Assisting the Technical Trainer in Belron® processes,
  • Completing the translations for global documents in English
  • Monitoring compliance with Belron® Standard Operating Procedures,
  • Ensuring legal compliance within the branch and take responsibility for driving health and safety standards,
  • Monitoring performance to be able to take disciplinary action where necessary,

Required Skills

QUALIFICATIONS:

  • Fluent in English, (is a must)
  • Basic knowledge of claim file processes,
  • Experienced in technician / workshop management,
  • Strong communication, organization, presentation, and interpersonal skills,
  • Attention to details and Numerical Ability,
  • Team player,
  • B- Driver license,
  • Capable of working with foreign experts related with the role and complete the implementations of the best practices if necessary,
  • Residing in Anatolian side,
  • No military service for male applicants,Availability for travel domestically and internationally,

Summary Info

Benzer İlanlar

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