Guest Relations Manager

  • 20.11.2019
  • 50 - 100 Arası Aday Başvurdu
  • 1115 Görüntüleme

İş Tanımı


We are searching for a " Guest Relations Manager" to work at our 5 star hotel which services the Accor Hotel chain.


Aranan Nitelikler

  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions,events,attractions and any allied information,
  • Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction,
  • Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure,
  • Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately,
  • Responsible for an efficient, clean, safe and hygienic upholding of all front office areas,
  • Assure compliance and coordination of guests needs, requests and personel preference,
  • Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards.

Özet Bilgiler

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